Compare BMC Helix ITSM vs. Teamwork Desk

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BMC Helix ITSM Logo
10,781 views|6,737 comparisons
Teamwork Desk Logo
69 views|61 comparisons
Most Helpful Review
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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.""I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."

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Questions from the Community
Top Answer: It has the power to automatize several different tasks in the ITSM world.
Top Answer: Some parts of the solution are using the old interface — the contracts and contract management part of the solution. It needs to mature a little further in order to become more user-friendly. BMC has… more »
Top Answer: The solution is for all IT management. It takes care of the day-to-day operations and customers' policies. The initial implementation was to start creating a knowledge base and capture information as… more »
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Ranking
8th
out of 55 in Help Desk Software
Views
10,781
Comparisons
6,737
Reviews
8
Average Words per Review
509
Rating
7.6
41st
out of 55 in Help Desk Software
Views
69
Comparisons
61
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.

Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Chupi
Top Industries
REVIEWERS
Computer Software Company17%
Financial Services Firm17%
Manufacturing Company17%
Retailer13%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Government8%
Financial Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise18%
Large Enterprise59%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
523,975 professionals have used our research since 2012.

BMC Helix ITSM is ranked 8th in Help Desk Software with 9 reviews while Teamwork Desk is ranked 41st in Help Desk Software. BMC Helix ITSM is rated 7.6, while Teamwork Desk is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and Micro Focus Service Manager, whereas Teamwork Desk is most compared with .

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