We performed a comparison between BMC Helix ITSM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."
"The versatility and customizability of the product is what I like most."
"Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word."
"It's one of the top solutions on the market for ITSM capabilities."
"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."
"Helix is stable."
"We have seen year over year customer satisfaction improvement for the last five years."
"We use the solution's Discovery tool to discover our assets, and we've used the ticketing tool for years."
"The two most valuable features are the portal and reporting."
"Log in process is unnecessarily complicated."
"Needs less infrastructure requirements."
"Helix needs to enhance some of its functionality with the latest technology. For example, Helix could improve its chatbot automation to automate more use cases."
"I would like to see the BMC add advanced DWP features and customization to the standard package. Furthermore, BMC does not have any leverage for non-IT services, so it would be nice if BMC could integrate something like HR Change Management into ITSM itself."
"Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools."
"It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better."
"The amount of software issues are still too big, even considering the complexity of the tool."
"It's expensive, particularly in the emerging market where you see a lot of customers that have a budget crunch over issues."
"It needs better integration with other tools like Jira."
Earn 20 points
BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while TeamSupport is ranked 42nd in Help Desk Software. BMC Helix ITSM is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas TeamSupport is most compared with .
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