We performed a comparison between BMC Helix ITSM and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Technical support has been fine."
"We use the solution's Discovery tool to discover our assets, and we've used the ticketing tool for years."
"It has centralized all work orders and help desk ticket tracking."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification."
"The most valuable features I have found to be the activity logs and the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer."
"MyIT is simple to use and its mobility is a big plus for our on the go users."
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"Our middleman provider limits the available functionality so we cannot even do our own analytics."
"Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools."
"It has created more layers of bureaucracy."
"SmartIT could include PR. This would help us greatly in bridging the gap between Remedy's views and SmartIT."
"Encountered issues with scalability and stability."
"The Approval Central system needs to be refreshed."
"Working with numerous processes can be complex, and the processes are not always transparent in the solution."
"The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident management, problem management, change management, work orders, and tasks. Aligning the GUI interface with these functionalities requires more flexibility."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The product could be improved with more integrations and a mobile app."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. BMC Helix ITSM is rated 8.0, while Teamwork is rated 8.4. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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