We performed a comparison between BMC Remedyforce [EOL] and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."An inexpensive solution that is easy to set up and use without much support."
"The solution is very good at integrating systems."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"The reporting is very good and you can do incident matching."
"The stability is good. There are no bugs."
"The solution is very flexible."
"The interface and customization are the solution's most valuable features."
"The solution's back-end architecture is very good for end users."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"Time sheets are a powerful tool."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."
"The view it provides into who's doing the work."
"The value for the clients is that you can save information in the application and get reports with that information."
"More flexible ways to change the existing configuration would benefit existing customers."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"They need to make it possible to more easily customize the user interface."
"The customer service management (CSM) features are in need of improvement."
"The ease of customization needs improvement."
"My team finds the search options and the user interface to be really cumbersome."
"The look and feel is very dated."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"Report solutions are a little short."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The cost of this solution is too high, which is why we're leaving."
"The product needs to have a better user experience in the interface and mobile functionality."
"Ease of support and upgrades need much improvement."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. BMC Remedyforce [EOL] is rated 7.8, while Clarity SM is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". BMC Remedyforce [EOL] is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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