Compare BMC Remedyforce vs. Freshservice

BMC Remedyforce is ranked 7th in Help Desk Software with 4 reviews while Freshservice is ranked 24th in Help Desk Software with 1 review. BMC Remedyforce is rated 8.8, while Freshservice is rated 6.0. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Freshservice writes "Allowed the development team to concentrate on the client’s requirements, however the reporting and management information are very limited". BMC Remedyforce is most compared with ServiceNow, BMC Helix ITSM and Salesforce Service Cloud, whereas Freshservice is most compared with ServiceNow, Freshdesk and JIRA Service Desk.
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BMC Remedyforce Logo
2,685 views|1,935 comparisons
Freshservice Logo
2,041 views|1,402 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
396,515 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The interface and customization are the solution's most valuable features.It's a stable solution.An inexpensive solution that is easy to set up and use without much support.ITIL best practices and smart practices are efficient in calculating the performance of services provided.

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It allowed the development team to concentrate on the client’s requirements instead.

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Cons
The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.They need to include more high-end technology, different languages, the kinds of things not yet included in the product.The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.There should be some tool to move SRD and SLA from the sandbox to production.

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The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents.

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Pricing and Cost Advice
My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions.

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396,515 professionals have used our research since 2012.
Ranking
7th
out of 44 in Help Desk Software
Views
2,685
Comparisons
1,935
Reviews
4
Average Words per Review
661
Avg. Rating
8.8
24th
out of 44 in Help Desk Software
Views
2,041
Comparisons
1,402
Reviews
1
Average Words per Review
131
Avg. Rating
6.0
Top Comparisons
Compared 52% of the time.
Compared 28% of the time.
Compared 32% of the time.
Compared 16% of the time.
Compared 10% of the time.
Also Known As
Remedyforce
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BMC
Freshworks
Overview

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about BMC Remedyforce
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Sample Customers
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
VISITORS READING REVIEWS
Software R&D Company39%
Comms Service Provider13%
Newspaper7%
K 12 Educational Company Or School6%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
396,515 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.