Most Helpful Review | |||
Use BMC Remedyforce? Share your opinion. |
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Find out what your peers are saying about BMC Remedyforce vs. Freshservice and other solutions. Updated: January 2021. 455,164 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. 455,164 professionals have used our research since 2012. | |
Questions from the Community | |
Top Answer: The solution is very good at integrating systems. Top Answer: The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs. Top Answer: The monitoring system could be improved. It would be helpful if the solution was more open-source so that there is more community content available. It's hard to find information about the solution… more » | Ask a question Earn 20 points |
Ranking | |
Views 2,981 Comparisons 2,150 Reviews 9 Average Words per Review 621 Rating 7.3 | Views 1,824 Comparisons 1,336 Reviews 2 Average Words per Review 855 Rating 8.5 |
Popular Comparisons | |
![]() Compared 55% of the time. ![]() Compared 24% of the time. ![]() Compared 11% of the time. ![]() Compared 5% of the time. | ![]() Compared 39% of the time. ![]() Compared 9% of the time. ![]() Compared 9% of the time. ![]() Compared 6% of the time. ![]() Compared 3% of the time. |
Also Known As | |
Remedyforce | Flint |
Learn | |
BMC | Freshworks |
Overview | |
BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Built with speed and flexibility in mind
| Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. |
Offer | |
Learn more about BMC Remedyforce | Learn more about Freshservice |
Sample Customers | |
Design Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21 | Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport |
Top Industries | |
Computer Software Company39% Comms Service Provider16% Financial Services Firm7% Government6% | Computer Software Company25% Comms Service Provider18% Media Company10% Healthcare Company7% |
Company Size | |
Small Business23% Midsize Enterprise38% Large Enterprise38% | Small Business71% Midsize Enterprise14% Large Enterprise14% |
BMC Remedyforce is ranked 8th in Help Desk Software with 9 reviews while Freshservice is ranked 11th in Help Desk Software with 2 reviews. BMC Remedyforce is rated 7.4, while Freshservice is rated 8.6. The top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". BMC Remedyforce is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM and Salesforce Service Cloud, whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Freshdesk and Provance IT Asset Management Pack. See our BMC Remedyforce vs. Freshservice report.
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