We performed a comparison between Clarity SM and LiveAgent based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The view it provides into who's doing the work."
"The solution's back-end architecture is very good for end users."
"When users have a problem, they report using Service Desk and it is very useful for this."
"The UI is very user-friendly."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."
"It is the most stable product in the market."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"The UI needs to be upgraded."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"There are some issues regarding the knowledge base and the configuration manager."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"One area that this product can improve is in the mobile user aspect."
"The product needs to have a better user experience in the interface and mobile functionality."
"There are other products that are more popular."
"Connection to other softwares could be improved."
Earn 20 points
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while LiveAgent is ranked 33rd in Help Desk Software. Clarity SM is rated 7.8, while LiveAgent is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas LiveAgent is most compared with . See our Clarity SM vs. LiveAgent report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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