We performed a comparison between Clarity SM, Serviceaide ChangeGear , and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We are benefiting by being able to put time to what our technicians are doing."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The solution's back-end architecture is very good for end users."
"When users have a problem, they report using Service Desk and it is very useful for this."
"It has a good GUI interface."
"You can customize it and make it work to the client's needs."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The cost of this solution is too high, which is why we're leaving."
"The interface for the users is a bit old-fashioned and not user-friendly."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
More SymphonyAI IT Service Management Pricing and Cost Advice →
Earn 20 points
