CA Cloud Service Management vs. CA Service Desk Manager vs. Symphony SUMMIT IT Management Suite

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Quotes From Members Comparing CA Cloud Service Management vs. CA Service Desk Manager vs. Symphony SUMMIT IT Management Suite

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Pricing and Cost Advice
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I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

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Ranking
Views
2,592
Comparisons
260
Reviews
2
Followers
283
Avg. Rating
7.5
Views
13,270
Comparisons
2,164
Reviews
55
Followers
411
Avg. Rating
8.1
Views
1,686
Comparisons
786
Reviews
0
Followers
339
Avg. Rating
N/A
Top Comparisons
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Also Known As
Nimsoft Service DeskUnicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSummus IT Management Suite
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CA Technologies
CA Technologies
Symphony SUMMIT
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Sample Customers
Oakwood Systems GroupBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
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