CA Cloud Service Management vs. IBM SmartCloud Control Desk

As of February 2019, CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review vs IBM SmartCloud Control Desk which is ranked 16th in Help Desk Software with 1 review. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". CA Cloud Service Management is most compared with CA Service Desk Manager. IBM SmartCloud Control Desk is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
316,786 professionals have used our research since 2012.
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Ranking
18th
out of 43 in Help Desk Software
Views
2,602
Comparisons
211
Reviews
1
Followers
217
Avg. Rating
8.0
16th
out of 43 in Help Desk Software
Views
2,067
Comparisons
1,103
Reviews
1
Followers
167
Avg. Rating
9.0
Top Comparisons
Also Known As
Nimsoft Service DeskSmartCloud Control Desk
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CA Technologies
IBM
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
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Learn more about CA Cloud Service Management
Learn more about IBM SmartCloud Control Desk
Sample Customers
Oakwood Systems GroupSt Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
316,786 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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