CA Cloud Service Management vs IBM SmartCloud Control Desk

CA Cloud Service Management is ranked 14th in Help Desk Software with 2 reviews vs IBM SmartCloud Control Desk which is ranked 15th in Help Desk Software with 1 review. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of IBM SmartCloud Control Desk writes "Helps standardize our workflow, track client tickets, and it's very flexible". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. IBM SmartCloud Control Desk is most compared with ServiceNow, BMC Helix Remedy and JIRA Service Desk.
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Quotes From Members Comparing CA Cloud Service Management vs IBM SmartCloud Control Desk

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Ranking
RANKING
Views
2,560
Comparisons
474
Reviews
2
Followers
445
Avg. Rating
7.5
Views
1,812
Comparisons
1,294
Reviews
1
Followers
283
Avg. Rating
9.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more IBM SmartCloud Control Desk competitors »
Also Known As
Also Known AsNimsoft Service DeskSmartCloud Control Desk
Website/Video
Website/VideoCA Technologies
IBM
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
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Sample Customers
Sample CustomersOakwood Systems GroupSt Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
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