CA Cloud Service Management vs. SolarWinds Web Help Desk
CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs SolarWinds Web Help Desk which is ranked 18th in Help Desk Software with 1 review. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk and Zendesk.
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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