We performed a comparison between Clarity SM and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Right now, we are starting to be dependent on the CMDB a lot."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"We are benefiting by being able to put time to what our technicians are doing."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"When users have a problem, they report using Service Desk and it is very useful for this."
"Modules of integrated ITIL managers."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"As of late, I really like the BI functions."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"I like the integration with other applications or vendors."
"The most valuable feature is the metering capability."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The product provides excellent daily reports."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"We would like more information about all the configurations that we have on our infrastructure side."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The API is very, very bad so we developed our own."
"Ease of support and upgrades need much improvement."
"They should enhance the service desk manager's service point function to be more customizable."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"I would like it if they could provide their customers with more qualified support."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The pricing model is complicated and would be more predictable if it were simplified."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The solution's private cloud is much too expensive."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Clarity SM is rated 7.8, while vRealize Business for Cloud is rated 8.4. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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