DX Unified Infrastructure Management vs IBM Tivoli Business Service Manager comparison

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Executive Summary

We performed a comparison between DX Unified Infrastructure Management and IBM Tivoli Business Service Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.
To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"You can scale it pretty much however way you want to as long as you have the servers to throw at it.""You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product.""Monitors the infrastructure asset and also monitors as an IT service.""One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming.""Monitoring infrastructure and business applications are the most valuable features.""Probe packages and probe deployment.""It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment.""It is the foundation for our monitoring solution."

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"The most valuable feature of this solution is the efficiency."

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Cons
"Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to.""The UIM has no features through goods and services yet. ​""The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes.""It needs a little bit more functionality in the Admin Console.""A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer.""How we can get more native information from CA's solutions.""It would be good to implement views showing the aggregated status graphically.""I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."

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"This application should be made easier to use because it usually needs training and it is not easy to operate."

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Pricing and Cost Advice
  • "This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
  • "The product-price ratio is better than other brands such as Fortinet or SonicWall."
  • "The license cost depends on the number of probes and robots."
  • "Reasonable setup cost and licensing prices."
  • "CAD $400,000 annually."
  • "Customers pay for the license and the support."
  • "Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
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    Questions from the Community
    Top Answer:The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within… more »
    Top Answer:We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue. We would also like to see some enhancements in assignment… more »
    Top Answer:I primarily use DX UIM to capture performance data and faults.
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    Ranking
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    947
    Comparisons
    567
    Reviews
    6
    Average Words per Review
    508
    Rating
    8.2
    15th
    out of 20 in Event Monitoring
    Views
    144
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
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    Comparisons
    Also Known As
    DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
    Tivoli Business Service Manager, BSM
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    Overview

    DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

    Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
    Sample Customers
    CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
    SSGC
    Top Industries
    REVIEWERS
    Financial Services Firm23%
    Healthcare Company12%
    Comms Service Provider12%
    Insurance Company11%
    VISITORS READING REVIEWS
    Manufacturing Company18%
    Computer Software Company13%
    Financial Services Firm11%
    Comms Service Provider6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    No Data Available
    Buyer's Guide
    IT Infrastructure Monitoring
    April 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: April 2024.
    768,740 professionals have used our research since 2012.

    DX Unified Infrastructure Management is ranked 29th in IT Infrastructure Monitoring with 120 reviews while IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring. DX Unified Infrastructure Management is rated 8.2, while IBM Tivoli Business Service Manager is rated 7.6. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas IBM Tivoli Business Service Manager is most compared with .

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.