We performed a comparison between Calabrio WFM and NICE Workforce Optimization based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.Calabrio WFM is ranked 7th in Workforce Engagement Management while NICE Workforce Optimization is ranked 8th in Workforce Engagement Management. Calabrio WFM is rated 7.8, while NICE Workforce Optimization is rated 0.0. The top reviewer of Calabrio WFM writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". On the other hand, Calabrio WFM is most compared with Genesys Cloud CX, Verint Open CCaaS, NICE CXone, Aspect Workforce Optimization and Genesys PureConnect, whereas NICE Workforce Optimization is most compared with Aspect Workforce Optimization, Genesys Cloud CX and Verint Open CCaaS.
See our list of best Workforce Engagement Management vendors.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.