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Cisco Meraki Wireless LAN OverviewUNIXBusinessApplication

Cisco Meraki Wireless LAN is the #3 ranked solution in our list of top Wireless LAN tools. It is most often compared to Aruba Wireless: Cisco Meraki Wireless LAN vs Aruba Wireless

What is Cisco Meraki Wireless LAN?
Cisco Meraki access points are built from the highest grade components and carefully optimized for a seamless user experience. The outcome: faster connections, greater user capacity, more coverage, and fewer support calls. The Cisco Meraki dashboard gives visibility into the network users, their devices, and their applications. Armed with rich analytics, administrators can quickly create access control and application usage policies, optimizing both the end-user experience and network security.

Cisco Meraki Wireless LAN is also known as MR18, MR26, MR32, MR34, MR66, MR72, Meraki Wireless LAN, Meraki WLAN.

Cisco Meraki Wireless LAN Buyer's Guide

Download the Cisco Meraki Wireless LAN Buyer's Guide including reviews and more. Updated: October 2021

Cisco Meraki Wireless LAN Customers
Advanced Medical Transport, Banco de Guayaquil, Baylor Scott & White Health, BH Telecom, Bowling Green State University, Calligaris, Children's Hospital Colorado, City of Biel, Del Papa Distributing, Department of Justice, Dimension Data, Dualtec Cloud Builders, Electricity Authority of Cyprus, Grupo Industrial Saltillo (GIS), Hertz, K&L Gates , LightEdge, Lone Star College System, Management Science Associates, Mindtree, NBC Olympics, Quest, Sony Corporation, The Department of Education in Western Australia, Valley Proteins
Cisco Meraki Wireless LAN Video

Pricing Advice

What users are saying about Cisco Meraki Wireless LAN pricing:
  • "Since it's been acquired by Cisco, it's an even higher cost."
  • "You have to renew your contract every year, or for three or for five years. If you do not pay right away they will suspend your subscription."
  • "We do a three-year or five-year license and support. Its price could be better, but overall, we get competitive prices. A lot of times, Cisco puts itself out of range, especially with Meraki. I've dealt with a lot of business development from Cisco, and they have always been accommodating, especially in dealing with hospitals or government. There is also a right time to buy it. July is when they are eager to sell a lot of things because that is the end of their calendar year."

Cisco Meraki Wireless LAN Reviews

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Lee Tilley
Director of Information Systems at a non-profit with 11-50 employees
Real User
Top 10
Knowledgeable and helpful support, and it scales and load-balances to fit our needs

Pros and Cons

  • "What I like best about Meraki is that I can change it from anywhere."
  • "Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with."

What is our primary use case?

Our basic feature here is that we're in the education field.

I used to be a Cisco controller-based program, and 

How has it helped my organization?

This product has absolutely improved the way our organization functions.

It's much faster and it's more balanced. It gives me the ability to balance the network a little bit better from a 2.4 interface, as far as channelization is concerned. Then, with AC coming out with the five gigahertz, getting much more stable, it's allowed a lot of us to switch over to that. However, it is important that you still have the support for 2.4 because it's out there.

What is most valuable?

What I like best about Meraki is that I can change it from anywhere. I'm really the only person here that understands the concepts, which means that if I'm not on campus, resolving the problem is something that I can do online.

We also have a resident program here as well. So, if something's not right with the resident or they have an issue with their internet over there, I can flip to make it go over to a different internet circuit pretty quickly without ever coming onto campus.

What needs improvement?

Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with. We don't use it as much anymore. This is one of the things that I'm trying to find out if Aruba does better.

For example, I like all of my iOS devices to go on one network so that if they try to do iOS updates, we have an Apple server online so that they can just pull the iOS updates from it instead of having them on other parts of the network. Also, we're a one-to-one school where we give laptops out, and I'd like to be able to block the old laptops from being able to access the network. That means that the students are forced to use their new laptop, as opposed to an older one.

It would be really helpful if there were a way that the access point could determine whether the client has an AC radio and if so, force it to try and connect to there first. As it is now, it lets the client determine how it wants to connect. This is the case with wireless in general, but it would be nice to have this option.

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for approximately six years.

What do I think about the stability of the solution?

The only time we've had any issue at all is when the firmware upgrades don't automatically apply. You can set them to automatically apply, but you have to be really careful in a school setting, because you can't just say, "Oh yeah, I want to reboot this building." It would mean that the entire building will go down. This means that you have to schedule those a little bit differently. I always do it manually instead of automatically.

I wish it would let us do one access point at a time because then I could literally do a building. It doesn't let you do one at a time. It does let you schedule them as a network but doesn't let you pick a specific access point for a specific time.

What do I think about the scalability of the solution?

This is a product that scales pretty easily. We have about 1,200 people using it.

We have students and teachers and parents, and then, of course, we have staff members in general, and lots of different devices. One of the big things that I will challenge people at, and I don't think a lot of people realize this, but the challenge of some school networks is, especially for us, I'll use a final time, for example, is all of a sudden you have to have 850 to 900 people on the network at one time.

The exam starts now and all 850 students have to get on the network now. You don't see that any other school at that point in time. Kids come on, they join whenever, they've already got it on. You don't see that, but in those classes when they have to start exams, everybody has to hit that network and load a page now. Your network has to be able to be designed to handle that.

This is one of the reasons we've had to balance the wireless to make sure that we've been able to get good successful connections throughout the entire campus inside of every classroom. That way, no access points overloaded or the bandwidth is not overloaded. If you lose one in the middle, it's enough that it can withstand the fail over of another classroom in the middle of that type of exam.

It is this concept and design that has allowed us to sustain this system for more than five years without a problem.

How are customer service and technical support?

The technical support is pretty good the team is very knowledgeable. Normally it takes once or twice to get through to them or get to the right level, but other than that, it's really good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We originally had Cisco and it was really costly. They eventually grew out of our price range in terms of the price of their equipment.

How was the initial setup?

The initial setup is pretty straightforward.

Which other solutions did I evaluate?

We evaluated Aruba but at the time, I didn't feel that they were quite there. They had just introduced some of the web-related products, and Meraki was already seasoned.

We are currently looking at other products, including those from Aruba and Cisco. This is because our licensing is about to expire and it's time to upgrade the access points in some of our buildings. 

What other advice do I have?

My advice for anybody who is considering this product is that you have to evaluate what your overall goal is. If you have a team that's going to monitor your network, that's not going to be there, especially if they're offsite, then you're going to have to do a web-based solution because that's the easiest way that they can help maintain it, versus an on-premise solution.

That narrows you down to a couple of different entities. Then, you just have to look at your features and what you like, from security measures to applications to structure. You have to find what fits the best.

I would definitely do an evaluation with any of them to make sure that they all fit within your confines.

In summary, this is a good product but there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AA
Network Engineer at a tech company with 201-500 employees
Real User
Top 5
Provides high-performance, next-generation deployment

Pros and Cons

  • "I really don't have any problems with the stability of the product."
  • "If there are advanced features that you can have enabled, they should allow users access to that in an easier manner."

What is our primary use case?

We use it for our IoT devices in the office. It is currently our wireless solution for all devices that require wireless connectivity, for example, our IoT devices and our user's laptops and phones.

Within our organization, there are roughly 400 to 500 users, using this solution. Mostly
developers, editors, finance — everybody uses it.

Soon, we're making the switch to Aruba wireless.

How has it helped my organization?

Because it's so easy for the common person to use, It has become less desirable for people who know the technology. The funny thing is that Meraki does have the ability to allow you to do that because you're talking about stuff that is controller-based. 

That is very good for small to medium-sized businesses with somebody who doesn't have that kind of skill-set to troubleshoot their environment; however, it's frustrating for somebody that wants to actually configure certain things. You can't do it because there's no way that you can get into that without asking them for permission.

What is most valuable?

The fact that it's cloud-based is valuable because you don't have to have an actual physical controller in your location. That cuts down on space that you need, the redundancy, the power that you consume, how much it takes to cool down your server room, etc.

Because it's user-friendly, you can hand off some of the easier troubleshooting tasks to people that are not necessarily wireless engineers. You can hand it off to a desktop team, so that's helpful.

With other solutions, you have to configure the right guardrails to keep people from messing things up, but Meraki already has those guardrails in place. This is very frustrating for a competent engineer because then he doesn't have the ability to customize it the way he wants — it's a double-edged sword.

What needs improvement?

The advanced configuration makes it so that any user can enable some of these features without having to ask them for help. It's designed like this because their business model targets people with mid-range expertise.

I think Meraki's doing fine, but I had to leave them because I came from using Cisco before they bought Meraki — which gives you so many options that you can expand upon that it's absolutely mind-numbing. 

As you learn, you miss some of those features when you switch to something else. I did enjoy using Meraki and I would use it again, but I wouldn't be using it for a large office because they don't have the kind of manpower to properly administrate it.

If there are advanced features that you can have enabled, they should allow users access to that in an easier manner. 

For how long have I used the solution?

I have been using this solution for roughly four years.

What do I think about the stability of the solution?

I don't remember any outages that were caused by a loss of connection to the Meraki cloud controller. They can operate independently, which is good — they were stable. It has not been a chore or a very hard thing to work through. I really don't have any problems with the stability of the product. It's a good product, it's just not great for everybody.

What do I think about the scalability of the solution?

Because it is cloud-based, you don't have to worry about it. Once you deploy it, it's very easy. You could actually ship one to a remote office, have them plug it in and once it phones home, you register it, and then you can configure it. So in that regard, it's very easy to set up a remote office. It's very good that way.

How are customer service and technical support?

Their technical support is pretty good. Overall, I would give their support a rating of 8 out of ten.

They should expand their knowledge base online. I think a lot of problems could easily be solved if they had a better knowledge base.

Which solution did I use previously and why did I switch?

We were using a WLC wireless LAN controller. We stopped using that solution because we had just been purchased by another company that was using Meraki, so we just sort of moved it over against my wishes. 

How was the initial setup?

The initial setup was very straightforward. Our network engineer had it deployed in roughly one week.

What about the implementation team?

We deployed it ourselves. We read about it and then we implemented it. As I said, it's not very hard.

What other advice do I have?

Utilize the packet capture — I found that very helpful. Troubleshooting is one of the features that I found really helpful — day by day, trying to figure out what's going on. I think that people that are going to purchase it are looking for something really simple and something that works.

If I had to summarize Meraki, the biggest lesson that I learned while using it would be: simplicity has its costs.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

It's a very good solution for small to medium-sized businesses that don't have the technical know-how to look for an enterprise-wide wireless solution. It's a great product for sub- enterprise solutions. It's also really good for hospitals and schools because of the easy deployment.

I use the product and I think that for what they're trying to achieve, there's nothing better.

Even though I'm moving to Aruba, I've seen and felt their wireless cloud-based controller system. I think that might be a little complicated for the average person. 

To take it to a rating of ten, there should be some more advanced features. I know that they have more stuff. You buy into the Meraki way, so to speak. You buy their switches, you buy their access points, everything starts to work a little bit better together; I never did that. I think that some of the stuff that I've even thought was making them better, they probably have already done. It's just that it wasn't for me. They should allow for some more granular configuration features that give people more control over their environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
540,884 professionals have used our research since 2012.
WM
Senior Product Manager at a tech services company with 1,001-5,000 employees
Real User
Top 20
A flexible solution that provides great in-depth visibility for network analytics

Pros and Cons

  • "The most amazing part is that their Access Points have the ability to connect to multiple conference devices at different times, and it shows you the very in-depth Wi-Fi analytics through their dashboard."
  • "We would like to see Wi-Fi 6 support for devices sold in the Middle East."

What is our primary use case?

We are a solution integrator and this is one of the products that we provide to our customers.

I develop, market, and strategize products.

We have customers in all sorts of market segments including large businesses, government, SMEs, retail, hospitals, hotels, and others. We have a lot of clients who use this product.

How has it helped my organization?

Well since we are reselling the Meraki as Partner product, the aim was to choose the vendor for the organization as revenue-generating and enhance customer experience product, Meraki happened to be the best fit in this regard. We marketed this product according to regional market trends, and it generated potential sales leads for the company. 

What is most valuable?

One of the best features of this solution is that it has enough in-depth visibility for the people who connect to their wireless technology.

This solution is quite flexible and compatible with other devices.

The most amazing part is that their access points have the ability to connect to multiple conference devices at different times, and it shows you the very in-depth Wi-Fi analytics through their dashboard.

This solution is simple and easy to use.

What needs improvement?

These products are more suitable for SMB rather than an enterprise for one of the listed Access Points like MR-20, Whereas MR-33 and above models covers and target the Enterprise customers.

We would like to see Wi-Fi 6 support for devices sold in the Middle East, however, Meraki has introduced WiFi-6 where we would strategize our GTM plans for WiFi 6, where we would offer WiFi 6 to specific customers with extensive needs of high WiFi availability in KSA.

For how long have I used the solution?

I have been working this solution for almost one year.

What do I think about the stability of the solution?

It's a very stable solution, the stability of wireless networks depends upon a lot of factor like how much and complex the requirement is for the customer, its not always necessary to have bulk Access Point installed on customer site, in case of Meraki as of different model option and feature like high-density broadcasting, few access points would be enough to cover WiFi coverage, The solution itself is stable. As its cloud-based Access Points, The stability in Meraki networks is autonomous. 

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and technical support?

The service with them has been amazing. I would rate their technical support a nine out of ten.

Which solution did I use previously and why did I switch?

We did competitive and comparative analysis while we were in the ideation phase for the company, having said that, after reaching conclusion to our ideation study, we found Meraki as a market leader in WiFi technology from a commercial perspective as well as features and benefits to end customers. Thus we choose to go with Meraki as our Strategic Partner for our standard WiFi product. 

How was the initial setup?

The initial setup of this solution is plug and play and very straightforward.

What about the implementation team?

We never used vendor teams to install or configure rather we have our own certified people working to install the configure the Meraki network at customer premises. In fact, we have our own business processes which the organization follows. 

What's my experience with pricing, setup cost, and licensing?

The setup cost varies from Service Provider to others, how they want to build the cost model. The licensing part for Meraki is extensible, it depends on which model you would choose to offer to the market as SP. Mostly pricing models are yearly contractual fees, but normally you would pay as one time cost as SP. In our case, we followed the international pricing trend for WiFi where you Bundle connectivity Per Access Point on a flat-rate monthly fee, and the customer doesn't want to pay extra charges and want easy to install plug and play solutions. In that specific case, you transfer the ownership of the hardware to the customer, while you charge only for Monitoring and Management which are minimal fees. 

Which other solutions did I evaluate?

We did look into other options, there are pros and cons, but since the company strategy was to focus on SME's, we found Meraki was the most suitable option. The option that we were looking for the Field Operations for Site Survey, Meraki Access Point had features like Site Survey Mode where Access Point would detect the signal strength and adjust its broadcasting range to premises where it was installed. In other vendors, we did not find that feature. This was important for us to make an easier job for our Field Operations teams who would visit the customer site to install the WiFi Solution, it saved time and efforts and especially the Site Survey cost which was Plus in reducing the Operations Opex for WiFi.

What other advice do I have?

The implementation and suitability of this product depend on the client and the want they want to achieve.

When it comes to Wi-Fi wireless technology, you also have to consider 5G. The 5G is already here and it's the fastest, ever, wireless network. There is going to be a conflict between Wi-Fi and 5G when it comes to what enterprises are using. Wi-Fi 6 will help to keep the technology in the market.

I would rate this solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Greg Mikkelsen
Director at a tech services company with 51-200 employees
Real User
Top 10
Excellent graphical interface, good stability, and an easy initial setup

Pros and Cons

  • "The interface is excellent. We've been really happy with it."
  • "We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area."

What is our primary use case?

We primarily use the solution to understand what is happening in terms of troubleshooting the performance on the network. We have pretty specific user issues. We use it to ensure both our users and devices are secure.

What is most valuable?

We like the analysis that allows us to see how our cloud applications are performing and we like the way that the solution shows where suites are coming from, including if they are coming from overseas. 

We like the way that we can map the solution against the floor of our building. We are able to see a few things from a topography perspective and can show us if certain aspects are wrong.

The interface is excellent. We've been really happy with it.

What needs improvement?

We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area.

For how long have I used the solution?

I've been using the solution for two years now.

What do I think about the stability of the solution?

The stability is good. We haven't had any crashes. There haven't been bugs or glitches that have interrupted us or our work.

What do I think about the scalability of the solution?

We currently have 60-75 users on the solution. They all use it daily.

For us, the solution seems to be pretty scalable. We haven't had any issues and haven't seen any shortcomings.

How are customer service and technical support?

I don't recall ever reaching out to technical support. That's not to say we haven't, but I can't remember any specific event or problem where I can discuss a real-life encounter with them. My understanding is that it's good as long as we log a case quickly.

If a case was logged and it's been registered with them, we find the effects in terms or response and resolution are good. We all have different customers with different firewalls and we find technical support in general pretty good. They've got a pretty good presence here in New Zealand, and the support from overseas is pretty good too.

Which solution did I use previously and why did I switch?

We previously used Ruckus. Meraki is far and away much better for our needs. It was the user interface and its superiority that sold us. It's just far superior and easy to use. The ability to troubleshoot on the graphical interface is just better because the graphical information is so clear.

How was the initial setup?

The initial setup is quite simple. I wouldn't describe it as complex at all.

When we moved to a new building, we were able to have everything up and running in a day or so. Maybe even less than that.

Maintenance is pretty straightforward as well. We just do the updates regularly in order to make sure the server is up to date, as well as any security features.

What about the implementation team?

We're the integrator. We use the solution and also have the capabilities and know-how to bring it all together. We don't need any outside help in order to implement the solution.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the pricing of the solution. I'm not sure I could estimate the costs on a yearly or monthly basis as I don't deal with finances at our organization. I do believe our company offers very good value for money, although it's my understanding that it's not exactly on the cheapest end of the spectrum.

What other advice do I have?

We have a business relationship with Cisco. We're also a partner.

I'd advise other organizations to think about the solution right through to how they manage and troubleshoot end users. I would recommend that anyone looking at a solution such as this consider that. A lot of people just think about the LAN performance, but I think the ability to understand it and save time by troubleshooting the end-users would be a more important consideration.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AB
Emerging & Disruptive Mobile Technology Expert, Strategic Advisor at a marketing services firm with 1-10 employees
Real User
Top 20
Plug and play set up, stable, scales well with multiple access points

Pros and Cons

  • "The most valuable features are the multiple types of user groupings and access management."
  • "There is a processing limitation when you have multiple SSIDs, above three or four."

What is our primary use case?

There are a variety of use cases. It is being used in a community center, a school, a gymnasium, and a youth center.

It's a combination of constituents. We have teachers, employees/staff, students, parents, and visitors. We have many different users.

What is most valuable?

The most valuable features are the multiple types of user groupings and access management. For example: what, when, how long for, what is the performance, and what device are they using are all groupings.

What needs improvement?

Some of the built-in capabilities need to be improved. The radius capabilities for filtering by MAC address, some of the group-based policy management, even though they have more flexibility.

They need a better reading of device TACs, which are terminal equipment codes.

When you read a MAC address or a serial number, you can detect if it's an iOS or an Android device. Specifically, within the Android world, it can detect if it's a Samsung, an Acer, or if it's a Dell. In the Apple world, you can detect if it's iOS, iPhone, or an iPad.

Their TAC reading and interpretation capability are not as effective. For example, they may be reading a MAC address and reporting it as an iPhone, but it may be a Samsung. It's not just iPhone and iPad confusion, but iPhone and Android cross confusion.

There is a processing limitation when you have multiple SSIDs, above three or four.

For how long have I used the solution?

I have been working with this solution for three years.

We are working with the original version of Meraki, not the latest version.

What do I think about the stability of the solution?

In terms of stability, it's relatively straightforward.

What do I think about the scalability of the solution?

It's a scalable solution. It's pretty good.

How are customer service and technical support?

We have never had to contact technical support.

Which solution did I use previously and why did I switch?

We work with Meraki, Eero, and Ubiquiti.

How was the initial setup?

The initial setup is relatively straightforward. It's literally a plug-and-play, once you set up on the portal. I would be stretching to find an issue.

Anything that is common to all of the access points is the same, You have to run the cables. Once you have done the Delta it's probably a couple of days to deploy.

It depends on what you want to configure or the level of configuration complexity. We have, for example, access points in a specific location that are broadcasting on certain SSIDs and providing access to only certain users or certain devices, and for specific services which have to be configured.  

If you generate an existing configuration, you can just plug it in and it will boot. If however, it requires a specific configuration, it will take time to configure the specific set of requirements.

What was our ROI?

We had a deal and we went for it. If I had to go for it today, I would reconsider, unless I get more competitive pricing. The gap in terms of performance, quality, features, and functionality has decreased significantly compared to what it was five years ago. 

Now they have much more. They used to be a startup and they did pretty well. They got into growth mode, VCs pushed them to grow and they started developing features and functionality. 

Amazon bought them. Now that Amazon has its backing, they should be able to grow and improve features, which is going to put them on a similar pedestal as a Cisco Meraki, and the same for Ubiquity. But those are just nuances. 

Today, it would be harder for me to push for Cisco Meraki.

What's my experience with pricing, setup cost, and licensing?

Their biggest challenge is cost. Since it's been acquired by Cisco, it's an even higher cost.

What other advice do I have?

If they are going for the long run it's good, but if you go too long, there is a cost component to consider and figure out, because the cost is something that is coming down with a lot of new solutions.

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MB
Founder, Director at a tech services company with 1-10 employees
Real User
Top 5
Offers very good integration and allows for cloud-based management of your Wi-Fi network

Pros and Cons

  • "Allows for cloud-based management of your Wi-Fi network."
  • "If you lose connectivity with the controller, your Wi-Fi network is immediately impacted."

What is most valuable?

I've worked on this solution for a couple of clients who already had it deployed. It has many good features and good integration. This is more of a hybrid setup where the switch takes over a lot of responsibility depending upon what you have deployed. It takes a lot of control and allows for cloud-based management of your Wi-Fi network.

What needs improvement?

One of the key problems is that, similar to a solution like Ruckus, if you lose connectivity with the controller, your Wi-Fi network is immediately impacted and users are unable to connect to the network. It's a challenge because then your budget inflates as you have to invest in a high availability kind of solution and have more than one controller. If you are spread across a large area geographically, then you may want to have multiple controllers at different sites so that if one fails you always have a backup to go to and you're not dependent on the links that connect to your offices. It can become costly as a result. 

There is nothing much that can change but I believe the hardware could become more economical. The licensing part is okay, and compared to other cloud-managed Wi-Fi's, Meraki is well placed on the pricing, but the hardware costs a bomb. If they could reduce the price of the hardware, the access points, that would be a great benefit for them.

What do I think about the stability of the solution?

The solution is stable and more secure when you compare it to Ruckus because if you have an MX firewall, you automatically get the firewall features over your Wi-Fi as well. The outcome is that all the data passing through the Wi-Fi definitely passes through the firewall. 

What do I think about the scalability of the solution?

Meraki is quite scalable. 

How are customer service and support?

Thanks to my experience with Wi-Fi, I haven't needed tech support from Meraki. One good point about Meraki and Cisco overall would be the documentation. It's extremely comprehensive so that you don't need to call tech support unless you encounter a specific problem, and you can find most things by doing a Google search.

How was the initial setup?

I believe the initial setup is pretty straightforward although I've never deployed the solution - I've managed it for clients. We currently have three companies that are using this product. From a maintenance perspective, it requires a couple of maintenance staff to keep a tab on the solution, depending upon your work environment. 

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis and there is also the hardware inventory. If the firewall goes down, for example, that could cause a problem. The point of failure and the work involved around it makes it a more costly solution.

What other advice do I have?

For anyone looking for a simple management solution in a geographically spread-out network, Meraki is a good bet compared to Ruckus. However, they lose points on the cost as well as on the complexity of its multiple-tiered structure, where you have an MX firewall or a switch, your Wi-Fi access points, and then the cloud. It's too much and could be as easy as having the cloud and access points, but the product has an additional tier integrated, which makes it somewhat complex.

I would place them at eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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EG
Technical Director at a tech services company with 11-50 employees
MSP
Top 20
A fully-managed Wi-Fi solution to provide internet access for our guests

Pros and Cons

  • "We can deploy it and check in on our customers without having an on-site connection or an on-site infrastructure for elderly customers."
  • "The technical support for Meraki needs improvements made to the waiting times."

What is our primary use case?

The primary use case of this solution is to allow access to our guests and to grant our employees Wi-Fi access while at work. Mainly we use Cisco Meraki Wireless LAN as a Wi-Fi solution, occasionally as switches, but primarily as a wireless solution.

The deployment model was on a public cloud.

What is most valuable?

What I like most about this solution is that it is a fully managed solution. We can deploy it and check in on our customers without having an on-site connection or an on-site infrastructure for elderly customers.

What needs improvement?

The technical support for Meraki needs improvements made to the waiting times. The explanation when you have problems, and the tools in place to follow the case, are not very good.

They should reconsider the rules under licensing. If you do not pay your subscription within the month of it being due, the use of the product will stop.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

This is a stable solution, it's perfect! We have not had any issues with glitches or crashes. Once it's installed, it's running all of the time without problems.

What do I think about the scalability of the solution?

This solution is scalable.

We have more than one thousand users, and we have plans to increase usage in the future.

How are customer service and technical support?

I have contacted the technical support once or twice but to be honest, the technical support is not very good for Meraki.

I had contacted the technical assistance center for Cisco to order parts, and they have a really good support center.

On the Meraki end, it is not the best part of this solution.

Which solution did I use previously and why did I switch?

Previously we used other solutions from Cisco, other vendors, and small vendors with local Wi-Fi controllers.

The configuration for our customers was very complex so we switched to Cisco Meraki Wireless.

How was the initial setup?

A person who doesn't have the experience or background will need some assistance in the beginning. They will not be able to open the box without one or two words of explanation, after that, it is very easy.

This solution is very easy to deploy, install, and to manage.

We have an experienced internal team in place that knows the features in the deployment of Meraki products very well. They know how to manage it and we propose this to our customers as well.

What about the implementation team?

We are resellers and we did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

You have to renew your contract every year, or for three or for five years. If you do not pay right away they will suspend your subscription.

You only have the option to pay yearly, not monthly.

This solution is expensive, but it's a Cisco product and the solution is really stable. You pay for the quality of the product.

What other advice do I have?

I like this solution, it's really good.

It's a good solution for small to medium-sized businesses or companies. We sell this solution to small businesses here in Belgium.

Meraki is easier to configure than other solutions, which is most likely the reason why Cisco purchased Meraki.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Robert  Jump
Information Technology Manager at jpsnetwork
Reseller
Top 10
A scalable solution that can be managed remotely and has good support

Pros and Cons

  • "The ability to manage it remotely is the most valuable. If it has an internet connection, you can get to it. It is a great product for remote clinics. We kind of thought about doing this kind of standalone technology. Meraki is easy to manage. From a management perspective, it is the easiest to use, especially in the cloud. I like Meraki. I even have it in my home."
  • "I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved."

What is our primary use case?

Our use case is remote clinics. We have over 40 remote clinics, and we even use it in our mobile vans or buses for providing free medical to the homeless and those in need. 

We have a hybrid type infrastructure. We have Cisco as well as Aruba, but from the wireless perspective, it is all Aruba due to security and costs. Cisco Meraki Wireless LAN is deployed in a data center. We have our own infrastructure because of HIPAA compliance and other regulations. When going into the cloud, you don't know who is managing and whether they properly bedded in terms of sensitive, classified, and not classified information or data.

I also use it in my home. I have a cloud in my garage. I have converged network storage and everything else in my garage. My garage is a data center, and I consider it a cloud. I am using the latest version of this solution.

What is most valuable?

The ability to manage it remotely is the most valuable. If it has an internet connection, you can get to it. It is a great product for remote clinics. We kind of thought about doing this kind of standalone technology. 

Meraki is easy to manage. From a management perspective, it is the easiest to use, especially in the cloud. I like Meraki. I even have it in my home.

What needs improvement?

I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. 

I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved.

For how long have I used the solution?

I have been using this solution since it came out. 

What do I think about the stability of the solution?

Its stability could be improved.

What do I think about the scalability of the solution?

It has scalability. It can be scaled depending on your business needs.

How are customer service and technical support?

Cisco support is amazing. You get what you pay for. I did a network for the border patrol, and we used Cisco and another product called Antera. From the Cisco perspective, we were able to resolve any issues relating to ring networks, but for Antera, we had to rely on somebody from Taiwan, which was a challenge.

How was the initial setup?

Its initial setup is straightforward. We do wireless on all the access points.

What's my experience with pricing, setup cost, and licensing?

We do a three-year or five-year license and support. Its price could be better, but overall, we get competitive prices.

A lot of times, Cisco puts itself out of range, especially with Meraki. I've dealt with a lot of business development from Cisco, and they have always been accommodating, especially in dealing with hospitals or government. There is also a right time to buy it. July is when they are eager to sell a lot of things because that is the end of their calendar year.

What other advice do I have?

I would recommend this solution if it is right for your environment. I would rate Cisco Meraki Wireless LAN a nine out of ten. It is great, but it has room for improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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