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Most Helpful Review
Find out what your peers are saying about Cisco, Zscaler, Forcepoint and others in Secure Web Gateways. Updated: May 2021.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The core business of Cisco Umbrella is non-malware. That's all it does: block the malware on the gateway.""The most valuable feature of this solution is its reliability.""Using this solution has meant that we've needed to make fewer firewall changes.""The most valuable feature is that it secures our network against blacklisted or malicious websites.""The most valuable features are the protection against ransomware and phishing.""It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers.""The most valuable feature for us is the DNS-based protection.""It analyzes the domain security helps us implement the securest policy."

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"The cyber security features they offer are most trusted"

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"The setup was very easy and straightforward.""The technical support is good. It is reactive and the documentation is very specific and very useful.""This solution offers categorization for YouTube and other specific applications from Facebook to WhatsApp, which can be controlled whether it's on mobile or PC.""The most valuable feature is that we can use it as a proxy.""This appliance gives me good visibility in the userbase and their activities.""It also has high availability.""Cisco is the best in giving technical support. There is no doubt about that.""The most valuable feature is security."

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Cons
"The solution's technical support is not very good.""Security, overall, can always be improved.""I would like to see DLP integration in the next release of this solution.""Support for multiple domains is important to us.""I would like to see a graphical representation of the entire network.""It would be useful if they had a malware protection engine running inside their own VM.""This solution does not give us full, 360-degree protection.""I would like to see integration with SecurNX in the future."

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"Setup is not that difficult, but it really requires proper technical training."

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"The solution is not very compatible with other products.""The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment.""Technical support needs to be improved because they take a very long time and there is no communication or notification.""They need a better graphical interface, and they need a better ISE mechanism.""The licensing model needs to be more flexible.""If a user wants to use it for other devices like mobile or smartphones, this product isn't so reliable.""The one thing I don't like about Cisco is that they are very much fragmented in terms of providing the complete solution. They keep on breaking their different feature sets into different boxes.""The GUI is not user-friendly, so it needs to improve or be simplified."

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Pricing and Cost Advice
"There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user.""Our costs were negotiated, and they are okay.""Our licensing fees are on a yearly basis.""Licensing fees are paid on a yearly basis.""Cisco has a model called ELA. With ELA, if you buy the solution you will have the complete security portfolio and you can pay it yearly or after three years, it depends on the contract.""I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.""Cisco uses subscription models for the pricing and there are three subscription plans.""The licensing part for Umbrella is really flexible."

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Information Not Available
"The pricing is too high.""When you compare the price of this solution to the price of FortiGate, it's high.""I know from the manager that the price is too high and that other solutions offer the same features for less.""Licensing fees are based on the number of users.""Regarding Cisco price-wise, it is always on a bit on the higher side.""Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it."

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Questions from the Community
Top Answer: Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business… more »
Top Answer: It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the… more »
Top Answer: The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products… more »
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Top Answer: It integrates well with Cisco Email Security Appliance.
Top Answer: Cisco Web Security Appliance is not the cheapest solution on the market, but it's well worth it.
Top Answer: Sometimes reporting is a little bit short. Cisco has always put more emphasis on developing big products that are very… more »
Popular Comparisons
Also Known As
OpenDNS
ScanSafe Web Security SaaS
Cisco WSA, Cisco Web Security
Learn More
Overview

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

Cisco ScanSafe is a cloud hosted web filtering service which enables you to create, enforce and monitor Web usage policies. Layering real time rule-based filters with up-to-date and accurate categorization database, Web Filtering enforces your organization's acceptable usage policy, protecting you from the legal liabilities of inappropriate content, reducing bandwidth congestion and improving employee productivity.

For security, your network needs malware protection, application visibility and control, acceptable use policy controls, insightful reporting and secure mobility. Cisco offers this protection, all on a single platform: the Cisco Web Security Appliance (WSA).

Offer
Learn more about Cisco Umbrella
Learn more about Cisco ScanSafe Web Security SaaS
Learn more about Cisco Web Security Appliance
Sample Customers
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Arup Group, Gobierno de Castilla-La Mancha, K&L Gates, New South Wales Rural Fire Service, Transplace
New South Wales Rural Fire Service, Caixa Seguradora
Top Industries
REVIEWERS
Financial Services Firm16%
Consumer Goods Company10%
Comms Service Provider10%
Educational Organization6%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company25%
Financial Services Firm6%
Government5%
No Data Available
VISITORS READING REVIEWS
Comms Service Provider49%
Computer Software Company17%
Government6%
Manufacturing Company4%
Company Size
REVIEWERS
Small Business34%
Midsize Enterprise29%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business11%
Midsize Enterprise24%
Large Enterprise66%
No Data Available
REVIEWERS
Small Business44%
Midsize Enterprise33%
Large Enterprise22%
Find out what your peers are saying about Cisco, Zscaler, Forcepoint and others in Secure Web Gateways. Updated: May 2021.
511,307 professionals have used our research since 2012.

Cisco ScanSafe Web Security SaaS is ranked 15th in Secure Web Gateways with 1 review while Cisco Web Security Appliance is ranked 5th in Secure Web Gateways with 11 reviews. Cisco ScanSafe Web Security SaaS is rated 7.0, while Cisco Web Security Appliance is rated 7.8. The top reviewer of Cisco ScanSafe Web Security SaaS writes "Good cyber security features; could simplify for users". On the other hand, the top reviewer of Cisco Web Security Appliance writes "We always hear from our customers that this is one of the products that they are very satisfied with". Cisco ScanSafe Web Security SaaS is most compared with Zscaler Internet Access, whereas Cisco Web Security Appliance is most compared with Zscaler Internet Access, Fortinet FortiProxy, Forcepoint Secure Web Gateway, McAfee Web Gateway and Symantec Secure Web Gateway.

See our list of best Secure Web Gateways vendors.

We monitor all Secure Web Gateways reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.