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Cisco Webex Contact Center vs VCC Live comparison

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Cisco Webex Contact Center

Read 2 Cisco Webex Contact Center reviews
1,226 views|1,071 comparisons
100% willing to recommend
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VCC Live

30 views|20 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Executive Summary

We performed a comparison between Cisco Webex Contact Center and VCC Live based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
Download the complete report
768,886 professionals have used our research since 2012.
Featured Review
Rayyan Saeed
A low-priced product that offers great scalability options
Use VCC Live?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."

    • More Cisco Webex Contact Center Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Cisco Webex Contact Center?
    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Cisco Webex Conta...
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    What needs improvement with Cisco Webex Contact Center?
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
    Ask a question

    Earn 20 points

    Ranking
    4th
    out of 22 in Contact Center as a Service (CCaaS)
    Views
    1,226
    Comparisons
    1,071
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    21st
    out of 36 in Contact Center Platforms
    Views
    30
    Comparisons
    20
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    CC-One, BroadSoft CC-One
    Learn More
    Cisco
    Video Not Available
    VCC Live
    Overview

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.

    Sample Customers
    AON, Office Depot, American Red Cross
    UPC, Provident, 4Life Direct, 4finance
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company11%
    Financial Services Firm9%
    Government6%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    No Data Available
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    March 2024
    Download Free Report
    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center as a Service (CCaaS). Updated: March 2024.
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    768,886 professionals have used our research since 2012.

    Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS) with 2 reviews while VCC Live is ranked 21st in Contact Center Platforms. Cisco Webex Contact Center is rated 9.6, while VCC Live is rated 0.0. The top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". On the other hand, Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and TTEC Humanify, whereas VCC Live is most compared with .

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.