We performed a comparison between ConnectWise ScreenConnect and GoToMyPC based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very low maintenance."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Better than TeamViewer and useful for fixing problems remotely."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The solution is very quick to set up."
"The installation is almost instant."
"The technical support is good."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"The solution should add the ability to video chat with the user on the other end."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The recent redesign has made it slower and basically worthless."
"There could be improvement to the remote command line tools."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"The pricing has tripled in a small amount of time and there is not three times better service."
"If the PC is hung then it requires a reboot."
Earn 20 points
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while GoToMyPC is ranked 24th in Remote Access. ConnectWise ScreenConnect is rated 8.4, while GoToMyPC is rated 9.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, GoToAssist, VNC Connect and LogMeIn Pro. See our ConnectWise ScreenConnect vs. GoToMyPC report.
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