We performed a comparison between HCL Digital Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable solution is that it allows you to adapt it according to the customer's needs."
"I haven't faced any issues with the product's stability."
"Has all the modules needed for an order management solution."
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"I have found the list creation and dashboard customization features valuable."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"Commerce Cloud's best features include sales service and cloud marketing."
"The pipeline and lead management features are the most valuable."
"The ease of customization is valuable."
"Ability to quickly add content and manage products along with associated web content easily."
"It is a very flexible solution."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"Lacks option to purchase individual modules."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The product catalog is an area that needs improvement."
"Salesforce's technical support is not as good as Elastic Path."
"There is space to have better communication with other kinds of platforms."
"In terms of application performance, it could be a bit quicker."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"Pricing is a disadvantage because it is expensive."
"The connection with Marketing Cloud should be improved."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"We would like more interaction from Salesforce about new versions."
HCL Digital Commerce is ranked 6th in eCommerce Platforms with 6 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews. HCL Digital Commerce is rated 6.8, while Salesforce Commerce Cloud is rated 7.8. The top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". HCL Digital Commerce is most compared with SAP Hybris Commerce, Adobe Commerce, Bigcommerce and Oracle ATG, whereas Salesforce Commerce Cloud is most compared with SAP Hybris Commerce, Adobe Commerce, Oracle ATG, Shopify and Sana Commerce. See our HCL Digital Commerce vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.