We performed a comparison between Salesforce Commerce Cloud and SAP Hybris Commerce based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a very flexible solution."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"The pipeline and lead management features are the most valuable."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"I have found the list creation and dashboard customization features valuable."
"The product is easy to use."
"Not having to worry about maintaining one's own infrastructure."
"I find the reports to be the solution's most valuable feature."
"The tool supports multiple currencies."
"We have found the B2B, B2C and D2C very valuable."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
"The user interface can be customized."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"There could be more product integration in the ERP space."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"The dashboards for this solution could be improved."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"In the next release, Commerce Cloud should add CRM dashboards."
"There is space to have better communication with other kinds of platforms."
"Multi-tenant infrastructure is a blessing and a curse."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"A public cloud solution of this software would open great possibilities."
"The support team should improve the response time."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"They have just started to work with the cloud, but they only support Microsoft Azure."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while SAP Hybris Commerce is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 7.8, while SAP Hybris Commerce is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of SAP Hybris Commerce writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Aptos Retail, whereas SAP Hybris Commerce is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Hybris Commerce vs. Salesforce Commerce Cloud report.
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