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Salesforce Commerce Cloud Competitors and Alternatives

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Oscar Del Ama
Deputy CEO at Pedro Garcia
Real User
Top 5Leaderboard
Beneficial presentation layout, easy to use, but data analysis could improve

Pros and Cons

  • "The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
  • "The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."

What is our primary use case?

Magento is used as an eCommerce platform.

What is most valuable?

The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly.

What needs improvement?

The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better.

Magento should have a totally SaaS solution that is cloud-based instead of memory-based. Additionally, there should be guaranteed updates on an annual basis. Salesforce Commerce Cloud has these features and that is why they are popular.

For how long have I used the solution?

I have been using Magento for approximately six years.

What do I think about the stability of the solution?

We were using Magento subversion one, and then we chose not to go forward with Magento phase two because our understanding was that the new platform of Magento two was not as stable as one was. We are now switching from Magento to Salesforce Commerce Cloud.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

The technical support has to go to a partner company, it is not directly related to Magento. It has to go to the development company and depending on that development companies ability will determine the level of support you receive. Partnering with a good company is important for support.

What's my experience with pricing, setup cost, and licensing?

The price of the solution currently does not make sense because there are too many platforms that are very low scale, easy to use, and plug and play, such as Shopify or WooCommerce. These platforms are really easy to start with. If you are a starter company, it does not make sense to go with Magento. If you are a large company, you would want a higher scalability solution, such as Salesforce Commerce Cloud.  

At the moment, Magento is stuck in the middle of a nobody-wants-me market. 

Which other solutions did I evaluate?

We are currently evaluating Salesforce Commerce Cloud to replace Magento.

What other advice do I have?

I rate Magento a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Get our free report covering CloudCraze Commerce, SAP, Adobe, and other competitors of Salesforce Commerce Cloud. Updated: September 2021.
540,884 professionals have used our research since 2012.