Most Helpful Review
AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Dynatrace is an extremely helpful APM solution in large, complex environments, whenever we need to have an integrated vision of our users, infrastructure, and applications."
"Given the full-stack approach, you are able to view from the end user perspective, almost down to the bare metal."
"Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected."
"The solution is multi-tenant and based in Big data technology."
"Never seen anything so complex be so simple to install."
"When collecting data with Dynatrace, we saw every single transaction that happened in real-time."
"Dynatrace has an auto-baseline and uses AI to monitor the performance of each API. The response time is related to the baseline."
"The most valuable features for us include problem detection, root cause identification, Smartscape, and integration with cloud infrastructure like AWS, Azure, GCP, etc."
"The most valuable feature is the UI because I find it very easy to navigate and you see everything with graphs."
"The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little configuration. We just need to insert the basic information of the device and monitoring will start working right away. That's definitely one of the very best features of the product."
"One of the things that I really like about the LogicMonitor solution is that it has a whole bunch of things, data points, that it can monitor. They're called DataSources, and it has an amazing amount of devices it can monitor that are pre-built into the system You can customize them if you need to. You can change the thresholds and a whole bunch of different things with them. You can even create brand new ones if you need to, if the built-in data sources don't satisfy your requirements for the technology that you want to monitor."
"The solution also has a variety of dashboards... They actually have a repository of a whole bunch of different ones, which is really nice... what's really cool is that you can grant somebody access to a dashboard without giving them full access to the rest of the system. You can provide a really nice, high-level dashboard to your executive team, so they can see what is, red, green, or yellow, without having to really get into the nitty-gritty of the technology..."
"We explored a couple of other products as well. None of the other products had a customer engagement team like LogicMonitor does."
"The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good."
"The solution has reduced our number of false positives compared to how many we were getting with other monitoring platforms. The fine tuning in LogicMonitor is one of the best features. Sometimes you install monitoring systems and they have a lot of chatter. You plug them in and suddenly your inbox is full with irrelevant information, whereas LogicMonitor is better at this out-of-the-box."
"The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before they happen."
"In the new Dynatrace solution, support for legacy applications is still not there. "
"With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us."
"I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace."
"Most of the time, chat support is not good enough for answering queries."
"As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome."
"It needs a dashboard for cluster events in general, and for Kubernetes specifically."
"I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company."
"The AI is not that intelligent and there are different places where it could be even more automated."
"The graphs are not intuitive and I think that they can be improved to help find issues faster."
"The reporting capabilities are okay but they are not perfect. There are some drawbacks in terms of differences between the information that can be found in the portal when compared to the reports themselves. We can see some of the information on the portal by clicking and navigating the menus, but if we want that same information within the reports it can be tricky, depending on the specific information we're talking about... the biggest disappointment is that reports haven't been developed in the last couple of years at all."
"With the email alerts that we get, it would be nice if the subject line were a little bit smaller, and if it showed the system that is out as the first thing. Sometimes you have to open the email to see what that is."
"Some of the dashboard capabilities are being extended. There are a few bits and pieces that they could do to make them even more flexible than what they are."
"It monitors most devices out-of-the-box, but not all. There is still improvement to be had in the devices that it monitors. It doesn't monitor some storage devices that we use, which is quite frustrating. It wasn't able to monitor Dell EMC Compellent Storage."
"The biggest area of improvement is with mobile. I'd love to see them improve the mobile app side. That's something I've mentioned to them on multiple occasions. It's one thing to be sitting in front of my computer when a problem or an alert comes up."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"Reporting is definitely a weak area in LogicMonitor. There's just not as much flexibility as there is in other areas of the product. Some of this can be overcome by using the REST API, but more of it should be out-of-the-box."
Pricing and Cost Advice
"Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for."
"Setup cost is very low considering that it is an almost totally, automatic process."
"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."
"I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
"It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product."
"The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."
"LogicMonitor has the best licensing. That means we are only paying for a certain amount of devices and there is a single price per device and that's all. Other solutions rely much more on a license structure where you need to buy certain add-ons or features, depending on the number of devices you are trying to monitor with those features."
"Pricing seems to be on par with other solutions. For what we get, I think it's a very fair price."
"LogicMonitor is not the cheapest by any means, but it's also not the most expensive. From a licensing point of view, as far as we were aware, it's sort of middle of the road. It certainly has the value for money given the scale, time saved, and efficiencies that we've gained from it. It has been very worthwhile."
"We've not had any other costs as this is a cloud based solution. Therefore, you don't need much, if any, infrastructure to monitor. There are a few add-ons along with bits and pieces if you want to monitor certain types of infrastructure or clouds. It is then you might need an add-on. Largely, the costs are upfront and well-known."
"I am pretty sure that it is a one-off licensing fee with no hidden costs."
"It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get with LogicMonitor, out-of-the-box, makes it worth the cost."
"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."
"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."
Questions from the Community
Top Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
Top Answer: While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
Top Answer: Dynatrace and Splunk are two different solutions that provide insight from different perspectives. Dynatrace is installed on servers/applications to provide APM and Splunk is more a log and data… more »
Top Answer: It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check… more »
Top Answer: The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little… more »
out of 85 in Application Performance Management (APM)
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out of 104 in Network Monitoring Software
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Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Our monitoring technology enables businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.
Learn more about Dynatrace
Learn more about LogicMonitor
|Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express||Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens|
Financial Services Firm31%
Computer Software Company34%
Comms Service Provider15%
Financial Services Firm8%
Comms Service Provider18%
Computer Software Company18%
Computer Software Company36%
Comms Service Provider17%
Real Estate/Law Firm4%
Financial Services Firm4%
Dynatrace is ranked 1st in Application Performance Management (APM) with 52 reviews while LogicMonitor is ranked 4th in Network Monitoring Software with 22 reviews. Dynatrace is rated 9.0, while LogicMonitor is rated 9.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of LogicMonitor writes "Clear escalation chains mean the right people are alerted, decreasing resource usage and helping with planning". Dynatrace is most compared with Datadog, Splunk, AppDynamics, New Relic APM and Azure Monitor, whereas LogicMonitor is most compared with ScienceLogic, SolarWinds NPM, Splunk, Datadog and PRTG Network Monitor.
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We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.