We performed a comparison between Elastic Observability and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Elastic Observability provides a wider range of features such as machine learning, custom development, and predictive analytics. Although it has a steep learning curve, it is cost-effective. Splunk ITSI, while stable and easy to use, could improve its dashboard queries and customer support. Overall, Elastic Observability is a more cost-effective and feature-rich choice for application performance monitoring.
"It's easy to deploy, and it's very flexible."
"We can view and connect different sources to the dashboard using it."
"Good design and easy to use once implemented."
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"The architecture and system's stability are simple."
"The solution is open-source and helps with back-end logging. It is also easy to handle."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The observability is great and valuable."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Alerts and episodes are valuable to me."
"Customers have noted the solution helps streamline incident management."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."
"There is room for improvement regarding its APM capabilities."
"Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"There could be more low-code features included in the product."
"The cost of the license could be lower."
"We'd like them to show more inputs on the dashboard."
"The data recovery has room for improvement."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"I believe the refresh time should be faster."
"We have problems doing upgrades and operating alternate new versions."
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Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Elastic Observability is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and ITRS Geneos, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BigPanda. See our Elastic Observability vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.