We performed a comparison between BigPanda and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BigPanda integrates well with other solutions, such as WatchGuard,"
"A user-friendly solution."
"The solution is user-friendly and has good performance and certification."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The best of a bad lot was the error message deduping."
"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"We have a lot of teams using Splunk and they would be blind without it."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The glass tables are very helpful."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"It's scalable and expands well."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Customers have noted the solution helps streamline incident management."
"The cost of this product is too high compared to New Relic."
"BigPanda attempts a little of everything and fails at most."
"The solution could improve by having better integration."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The usability needs to improve, because it is a pure code environment."
"We had to use a partner for the deployment."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We also faced challenges relating to UI development."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"I believe the refresh time should be faster."
"We'd like them to show more inputs on the dashboard."
"The license cost is expensive."
"The data recovery has room for improvement."
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BigPanda is ranked 10th in IT Alerting and Incident Management with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. BigPanda is rated 7.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". BigPanda is most compared with ServiceNow, Moogsoft, PagerDuty Operations Cloud, IBM Tivoli NetCool OMNIbus and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and OpsRamp. See our BigPanda vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
