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Entrinsik Informer vs Zendesk comparison

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Entrinsik Informer

Read 16 Entrinsik Informer reviews
92 views|69 comparisons
100% willing to recommend
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Zendesk

Read 57 Zendesk reviews
166 views|89 comparisons
93% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Reporting
April 2024
Executive Summary

We performed a comparison between Entrinsik Informer and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting.
To learn more, read our detailed Reporting Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
Provides the much requested AdHoc reporting from end-users
The most valuable aspect is being able to provide Ad-Hoc reporting at the fingertips of our end-users without having to wait on IT to handle a... Read more →
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

    • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
    How well does Entrinsik Informer work for title companies?
    Top Answer:Entrinsik Informer is a reporting and analytics solution that can help title companies improve their efficiency and productivity. It provides a variety of features, including Report Generation… more »
    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    40th
    out of 50 in Reporting
    Views
    92
    Comparisons
    69
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 50 in Reporting
    Views
    166
    Comparisons
    89
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Entrinsik
    Zendesk
    Overview

    Founded in 1984, Entrinsik is an established, global software company based in Raleigh, North Carolina. Entrinsik Informer 5 is a robust, extensible data discovery and analytics platform that simplifies the process of accessing, cleansing, blending, and analyzing on-prem and cloud data. Aggregate disparate data using a single web-based platform to create a cohesive, curated, governed data hub for self-service data analysis. Explore, visualize and analyze relevant data on the fly. Securely publish Reports and collaborate with colleagues. Generate Dashboards that consolidate critical performance metrics.

    Contact us at informersales@entrinsik.com, 888-703-0016 for to schedule a one-on-one conversation or demo.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    Elon University, North Carolina Community College System, American University, American Museum of Natural History, New York Botanical Gardens, BP North America, Campbell University, Carnegie Museum of Pittsburgh, Linux Foundation, Julliard, Lake County Sheriff's Office, Raleigh Police Department, Loyola University, R & R Insurance, Schoolcraft College, Texas A&M, Two Rivers Insurance Company, University of Alabama, Advanced Medial Transport, Texas Title
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    REVIEWERS
    University91%
    Manufacturing Company9%
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    REVIEWERS
    Small Business41%
    Midsize Enterprise59%
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise55%
    Buyer's Guide
    Reporting
    April 2024
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    Find out what your peers are saying about Microsoft, Tableau, Oracle and others in Reporting. Updated: April 2024.
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    768,740 professionals have used our research since 2012.

    Entrinsik Informer is ranked 40th in Reporting while Zendesk is ranked 12th in Reporting with 57 reviews. Entrinsik Informer is rated 9.0, while Zendesk is rated 8.2. The top reviewer of Entrinsik Informer writes "Provides the much requested AdHoc reporting from end-users". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Entrinsik Informer is most compared with SAP BusinessObjects Business Intelligence Platform, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    See our list of best Reporting vendors.

    We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.