ServiceNow vs Zendesk

ServiceNow is ranked 1st in Help Desk Software with 77 reviews vs Zendesk which is ranked 5th in Help Desk Software with 6 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of Zendesk writes "Its set up makes it easier for everyone to use. ". ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk. Zendesk is most compared with ServiceNow, JIRA Service Desk and TOPdesk. See our ServiceNow vs Zendesk report.
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Most Helpful Review
Servicenow vs. zendesk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about ServiceNow vs Zendesk and others in Help Desk Software.
269,608 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
The most recent addition of SAM Premium is a game changer for many organizations.The look and feel is a valuable benefit for adoption.​The workflow capability for easy setup is powerful.Easy to implement and consolidate different platforms and users with useful functionalities.It has an excellent capability to integrate different access points.Identifies better ways to license software or eliminate unused software to save money.Simplicity of Change Manager.The analytics - we like to keep track of how much work everyone is doing.

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Its agility and simplicity are the most valuable features. This tool is very user-friendly.

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Cons
I would like to see Advanced Intelligent Automation.Local solutions have lower costs.Needs additional software titles and easier normalization.Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunkyWe do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board.

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It needs to improve in terms of its flexibility, price, and installation.

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Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Servicenow vs. zendesk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about ServiceNow vs Zendesk and others in Help Desk Software.
269,608 professionals have used our research since 2012.
Ranking
RANKING
Views
57,264
Comparisons
23,967
Reviews
78
Followers
1,960
Avg. Rating
8.9
Views
16,409
Comparisons
5,084
Reviews
7
Followers
1,550
Avg. Rating
8.9
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 16% of the time.
Zendesk logo
Compared 6% of the time.
See more ServiceNow competitors »
Servicenow
Compared 28% of the time.
Charlie cmyk cyan
Compared 15% of the time.
Topdesk logo
Compared 5% of the time.
See more Zendesk competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1526751053
Zendesk
  • Vendor 8285 screenshot 1524950353
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

OFFER
Learn more about ServiceNow
Learn more about Zendesk
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
17%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
REVIEWERS
Software R&D Company
29%
Hospitality Company
10%
Financial Services Firm
10%
Non Profit
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Marketing Services Firm
6%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
REVIEWERS
Small Business
37%
Midsize Enterprise
47%
Large Enterprise
16%
VISITORS READING REVIEWS
Small Business
38%
Midsize Enterprise
27%
Large Enterprise
35%
Servicenow vs. zendesk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about ServiceNow vs Zendesk and others in Help Desk Software.
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269,608 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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