Compare ServiceNow vs. Zendesk

ServiceNow is ranked 1st in Help Desk Software with 22 reviews while Zendesk is ranked 20th in Help Desk Software. ServiceNow is rated 8.2, while Zendesk is rated 0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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ServiceNow Logo
46,771 views|27,975 comparisons
Zendesk Logo
5,112 views|4,034 comparisons
Most Helpful Review
Use Zendesk? Share your opinion.
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
372,906 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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372,906 professionals have used our research since 2012.
Ranking
1st
out of 44 in Help Desk Software
Views
46,771
Comparisons
27,975
Reviews
22
Average Words per Review
615
Avg. Rating
8.2
20th
out of 44 in Help Desk Software
Views
5,112
Comparisons
4,034
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 47% of the time.
Compared 8% of the time.
Compared 8% of the time.
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ServiceNow
Zendesk
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about ServiceNow
Learn more about Zendesk
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Healthcare Company15%
Financial Services Firm13%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company31%
Comms Service Provider8%
Financial Services Firm7%
Manufacturing Company6%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise13%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise17%
Large Enterprise65%
REVIEWERS
Small Business38%
Midsize Enterprise44%
Large Enterprise18%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
372,906 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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