ServiceNow vs Zendesk

ServiceNow is ranked 1st in Help Desk Software with 78 reviews vs Zendesk which is ranked 2nd in Help Desk Software with 27 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of Zendesk writes "The 'mark as spam' and setting up tickets with certain titles to be automatically solved/deleted is probably the most important feature". ServiceNow is most compared with Micro Focus Service Manager, BMC Remedy and Zendesk. Zendesk is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See our ServiceNow vs Zendesk report.
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Most Helpful Review
Servicenow vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about ServiceNow vs. Zendesk and others in Help Desk Software
254,210 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs Zendesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.

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Information Not Available
Servicenow vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about ServiceNow vs. Zendesk and others in Help Desk Software
254,210 professionals have used our research since 2012.
Ranking
RANKING
Views
58,048
Comparisons
23,941
Reviews
78
Followers
1,994
Avg. Rating
8.9
Views
18,951
Comparisons
5,776
Reviews
27
Followers
1,598
Avg. Rating
8.4
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 5% of the time.
Zendesk logo
Compared 5% of the time.
See more ServiceNow competitors »
Servicenow
Compared 9% of the time.
Charlie cmyk cyan
Compared 6% of the time.
See more Zendesk competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1515865204
Zendesk
  • Vendor 8285 screenshot 1519508169
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
15%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
Manufacturing Company
7%
Pharma/Biotech Company
6%
REVIEWERS
Software R&D Company
29%
Hospitality Company
10%
Financial Services Firm
10%
Non Profit
10%
VISITORS READING REVIEWS
Media Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Marketing Services Firm
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
10%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
REVIEWERS
Small Business
37%
Midsize Enterprise
47%
Large Enterprise
16%
VISITORS READING REVIEWS
Small Business
38%
Midsize Enterprise
27%
Large Enterprise
35%
Servicenow vs. zendesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about ServiceNow vs. Zendesk and others in Help Desk Software
Download now
254,210 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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