Zendesk Competitors and Alternatives

The top Zendesk competitors are
  • ServiceNow
  • Atlassian Confluence
  • TOPdesk
  • JIRA Service Desk
  • Freshdesk
  • SolarWinds Web Help Desk
  • SCSM
Read reviews of Zendesk competitors and alternatives
George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Mar 06 2018

What is most valuable?

The best features are the following: * Automated TOC * Horizontal tabbing option * Expanding drop down lists * Easy image integration * Access... more»

How has it helped my organization?

Wiki is a simple tool for developers to write and record team decisions explaining the product that they are creating.

What needs improvement?

There is no concept of peer review or a draft mode - whatever you write is live. What typically happens is that the navigation bar becomes... more»

Which solutions did we use previously?

Wiki has been used for a long time at my company. Many people enjoy its zero learning-curve.

What other advice do I have?

Wiki is a good solution for non-tech writers. It is easy to learn and has a number of good features. The writing does not live beside the code,... more»
RaviKhanchandani
Real User
Founder Director at a tech services company with 51-200 employees
Jan 17 2017

What is most valuable?

* User interface * Ticket management, including assigning techies, workflows, opening & closing of tickets, and the knowledge base * Asset... more»

How has it helped my organization?

The ease of integration between various aspects like network management and asset management.

What needs improvement?

Dashboards need some amount of work to be done. Ease of customization is desired.

What's my experience with pricing, setup cost, and licensing?

It is one of the simplest licensing mechanisms and probably reasonable.

Which solutions did we use previously?

We previously used a home-grown solution that was replaced, owing to a lack of development effort.
IVerlaek
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work... more»

What's my experience with pricing, setup cost, and licensing?

Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited... more»

Which solutions did we use previously?

We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department.

What other advice do I have?

Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the... more»

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