Zendesk Competitors and Alternatives 2019

Get our free report covering ServiceNow, Atlassian, Freshworks, and other competitors of Zendesk. Updated: March 2019.
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Read reviews of Zendesk competitors and alternatives

Robin JøRgensen
Real User
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
Mar 13 2018

What is most valuable?

The jump to feature function is the most valuable to us as it allows us to directly remote control customers. Furthermore… more»

How has it helped my organization?

The integrated chat service with quick elevation to a full control support session has increased our service desk… more»

What needs improvement?

The possibility to integrate a chatbot would take this product to the next level.

What's my experience with pricing, setup cost, and licensing?

The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need… more»

If you previously used a different solution, which one did you use and why did you switch?

We used one vendor for our remote tool and another for our chat service. None of them met our requirements, so an… more»

What other advice do I have?

I would advise others to write down and visualize their requirements. Remember that this tool can be one of their core… more»
Get our free report covering ServiceNow, Atlassian, Freshworks, and other competitors of Zendesk. Updated: March 2019.
323,945 professionals have used our research since 2012.

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