Zendesk Competitors and Alternatives

The top Zendesk competitors are
  • ServiceNow
  • JIRA Service Desk
  • Freshdesk
  • Atlassian Confluence
  • SolarWinds Web Help Desk
  • TOPdesk
  • SolarWinds MSP Manager
  • CA Service Catalog
Read reviews of Zendesk competitors and alternatives
SteveChambers
Real User
Tech Director at a tech company with 1,001-5,000 employees
Jul 27 2017

What is most valuable?

One of the valuable features is Confluence and JIRA integration. The most valuable integration feature between JIRA and... more»

How has it helped my organization?

The tool improved team collaboration around a usable source of truth.

What needs improvement?

I would like to see an improvement in licensing so I’m not paying for inactive users. Basically, I’d like the “system”... more»

What's my experience with pricing, setup cost, and licensing??

Slowly release to users and add subscriptions. Keep on top of subscribers and remove idle/inactive users.

Which other solutions did I evaluate??

We used SharePoint and Wikis. They were hard work and had poor integration.

What other advice do I have??

Just do it.
RaviKhanchandani
Real User
Founder Director at a tech services company with 51-200 employees
Jan 17 2017

What is most valuable?

* User interface * Ticket management, including assigning techies, workflows, opening & closing of tickets, and the knowledge base * Asset... more»

How has it helped my organization?

The ease of integration between various aspects like network management and asset management.

What needs improvement?

Dashboards need some amount of work to be done. Ease of customization is desired.

What's my experience with pricing, setup cost, and licensing??

It is one of the simplest licensing mechanisms and probably reasonable.

Which other solutions did I evaluate??

We previously used a home-grown solution that was replaced, owing to a lack of development effort.
ServiceNow
Jorge Pereira
Consultant
Senior Consultant at a consultancy with 1,001-5,000 employees
Nov 10 2016

What is most valuable?

PPS components such as Planning Console, Resource Workbench and the Visual Task Board are excellent add-ons to the OOTB lists and forms and provide a great way to add value to the... more»

How has it helped my organization?

ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any... more»

What needs improvement?

ServiceNow offers Angular components that greatly enhance User Experience. Pages such as the Resource Workbench to allocate resource, Planning Console for Waterfall planning and... more»

What's my experience with pricing, setup cost, and licensing??

Licensing model is not easy to understand and is constantly evolving. For example, just recently ServiceNow changed the PPS licensing model (now Service Strategy) to distinguish... more»

Sign Up with Email