We performed a comparison between ForgeRock and SAP Customer Data Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The most valuable features are that it is easy to manage and it's stable."
"The support is good and prompt."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"Easy to customize and adaptable to any environment."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"The product is easy to set up."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"I like the intelligent authentication feature."
"SAP CDC is very easy to use and the best part about this tool is its documentation."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The product's support services in the French language are not free."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"I have struggled to give different access to different users in the same application."
Earn 20 points
ForgeRock is ranked 4th in Access Management with 27 reviews while SAP Customer Data Cloud is ranked 2nd in Social Login. ForgeRock is rated 8.0, while SAP Customer Data Cloud is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SAP Customer Data Cloud writes "Enables us to sell products which creates significant revenue but their disaster recovery needs improvement". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID and Auth0, whereas SAP Customer Data Cloud is most compared with Auth0, SAP Identity Management, Okta Workforce Identity and Symantec VIP Access Manager.
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