Fortinet FortiSOAR vs ServiceNow Security Operations comparison

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17,980 views|10,109 comparisons
92% willing to recommend
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2,610 views|1,609 comparisons
66% willing to recommend
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3,392 views|1,750 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Fortinet FortiSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Fortinet FortiSOAR vs. ServiceNow Security Operations Report (Updated: March 2024).
768,857 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the ability to run custom KQL queries. I don't know if that feature is specific to Sentinel. As far as I know, they are using technology built into Azure's Log Analytics app. Sentinel integrates with that, and we use this functionality heavily.""The analytics has a lot of advantages because there are 300 default use cases for rules and we can modify them per our environment. We can create other rules as well. Analytics is a useful feature.""The solution offers a lot of data on events. It helps us create specific detection strategies.""It's easy to use. It's a very good product. It can easily ingest data from anywhere. It has an easily understandable language to perform actions.""Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly.""The UI of Sentinel is very good and easy to use, even for beginners.""The native integration of the Microsoft security solution has been essential because it helps reduce some false positives, especially with some of the impossible travel rules that may be configured in Microsoft 365. For some organizations, that might be benign because they're using VPNs, etc.""The in-built SOAR of Sentinel is valuable. Kusto Query Language is also valuable for the ease of writing queries and ease of getting insights from the logs. Schedule-based queries within Sentinel are also valuable. I found these three features most useful for my projects."

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"The reputation of the brand is very good.""We use the product for security.""The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate.""The solution is easy to implement and includes 450 built-in connectors.""The initial setup is straightforward.""The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it.""The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies.""It is a scalable solution...The implementation phase of the product was not tough or difficult."

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"The solution is available over the cloud and is easy to manage.""Reduces time to closure and closure metrics for vulnerabilities.""ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.""It's stable.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.""The product has a very simple UI."

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Cons
"I would like to be able to monitor applications outside of the Azure Cloud.""Azure Sentinel will be directly competing with tools such as Splunk or Qradar. These are very established kinds of a product that have been around for the last seven, eight years or more.""The learning curve could be improved. I am still learning it. We were able to implement the basic features to get them up and running, but there are still so many things that I don't know about all its features. They have a lot of features that we have not been able to use or apply. If they could work on reducing the solution's learning curve, that would be good. While there is a training course held by Microsoft to learn more about this solution, there is a cost associated with it.""We'd like to see more connectors.""The interface could be more user-friendly. It''s a small improvement that they could make if they wanted to.""One key area that can be improved is by building a strong integration with our XDR platform.""If we want to use more features, we have to pay more. There are multiple solutions on the cloud itself, but the pricing model package isn't consistent, which is confusing to clients.""Sentinel's alerts and notifications are not fully optimized for mobile devices. The overall reporting and the analytics processes for the end user should also be improved. Also, the compatibility and availability of data sources and reports are not always perfect."

More Microsoft Sentinel Cons →

"Fortinet FortiSOAR should improve its analysis.""Technical support could be improved.""Fortinet FortiSOAR should add more documentation for some use cases.""I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved.""The technology and integrations are important so should continue to be enhanced.""The area that needs improvement is integration with multiple third-party vendors.""The solution doesn't connect well with the network devices.""I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."

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"The product is called SecOps, but it is not security operations in terms of SIEM solutions.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.""The threat intelligence module needs a better dashboard.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""It is challenging for the customers to understand the processes for SecOps. It needs to be simplified.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

More ServiceNow Security Operations Cons →

Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "Pricing is fine compared to other solutions."
  • "The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
  • "The solution offers both licensing and subscription models that are similar in price to other products."
  • "Considering all the features of Fortinet FortiSOAR, I think it has a good price."
  • "If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
  • "Fortinet FortiSOAR is expensive."
  • "Fortinet FortiSOAR is an expensive solution."
  • More Fortinet FortiSOAR Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies.
    Top Answer:Fortinet FortiSOAR's dashboard is not easy to understand.
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    Azure Sentinel
    CyberSponse, FortiSOAR
    Learn More
    ServiceNow
    Video Not Available
    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    Fortinet FortiSOAR (Security Orchestration, Automation, and Response) is a comprehensive security operations platform created to help SOC teams effectively respond to the growing volume of alarms, repetitive manual tasks, and resource shortage. This patented and customizable security operations workbench provides companies with automated playbooks, incident triaging, and real-time remediation to identify, defend, and counter threats. FortiSOAR effortlessly integrates with more than 350 security products and performs more than 3,000 actions to increase SOC team productivity. With this solution, response times are accelerated, containment is simplified, and mitigation times are cut from hours to seconds.

    Fortinet FortiSOAR Features

    Fortinet FortiSOAR has many valuable key features. Some of the most useful ones include:

    • Streamlined, role-based incident management: With the help of FortiSOAR's Enterprise Role-Based Incident Management solution, businesses can handle sensitive data in accordance with SOC rules and guidelines while maintaining strong field level role-based access control.
    • Visual Playbook Builder: FortiSOAR's Visual Playbook Designer enables SOC teams to efficiently create, build, debug, control, and deploy playbooks.
    • Truly multi-tenant: FortiSOAR is a truly distributed multi-tenant solution with a scalable, resilient, secure, and distributed architecture that enables MSSPs to offer MDR-like services while supporting operations in regional and global SOC environments.

    Fortinet FortiSOAR Benefits

    There are many benefits to implementing Fortinet FortiSOAR. Some of the biggest advantages the solution offers include:

    • Manage security alerts, incidents, indicators, assets, and tasks using a streamlined, user-friendly GUI.
    • By eliminating false positives and concentrating solely on the important alerts, the SOC team can work more productively.
    • Track ROI, MTTD, and MTTR with configurable reports and dashboards.
    • Automate using the Visual Playbook Designer's 3,000+ actions for automated workflows and connections and 350+ security platform integrations.
    • Reduce human error by using concise, auditable playbooks and custom modules to handle constantly changing investigative requirements.
    • From a single, collaborative console, scale your network security solution with a multi-tenant distributed architecture.
    • Detect real threats with automatic false positive filtering and forecast similar threats and campaigns with FortiSOAR's ML-powered recommendation engine.
    • Reduce repetitive activities by using automation, incident correlation, threat intelligence, and vulnerability data.
    • Utilize the built-in Incident War Room to streamline crisis management and collaborative P1 incident investigations.
    • Reduce the time it takes to find security incidents from hours to seconds.
    • Use the FortiSOAR mobile app to keep informed and make important decisions while you're on the go.
    • Utilizing the Connector Builder Wizard, you can quickly create and edit connectors within the product's user interface.
    • Flexible deployment options: VM, hosted, or cloud. Available on FortiCloud, AWS, Azure, and as management extensions on FAZ/FMG.

    Reviews from Real Users

    Another PeerSpot reviewer, a Vice President of Global Technology Infrastructure Automation at a financial services firm, notes of the product, “The most valuable feature is its centralization as you don't want to be going to different locations to correlate items or to piece anything together to derive meaningful insights.”

    Zaidoon A., sales product manager at Nourneti, writes, “I like that the solution is integrated with FortiAnalyzer. The solution is scalable. The solution is stable.”

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    Information Not Available
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Comms Service Provider8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company29%
    Comms Service Provider29%
    Financial Services Firm14%
    Security Firm14%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government8%
    Comms Service Provider6%
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm33%
    Manufacturing Company11%
    Analyst Firm11%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    REVIEWERS
    Small Business55%
    Midsize Enterprise18%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise15%
    Large Enterprise59%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Fortinet FortiSOAR vs. ServiceNow Security Operations
    March 2024
    Find out what your peers are saying about Fortinet FortiSOAR vs. ServiceNow Security Operations and other solutions. Updated: March 2024.
    768,857 professionals have used our research since 2012.

    Fortinet FortiSOAR is ranked 10th in Security Orchestration Automation and Response (SOAR) with 11 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Fortinet FortiSOAR is rated 7.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Fortinet FortiSOAR writes "A stable solution that has a number of available connectors and is simple to automate". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Fortinet FortiSOAR is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Swimlane, Cisco SecureX and D3 Security, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and ThreatConnect Threat Intelligence Platform (TIP). See our Fortinet FortiSOAR vs. ServiceNow Security Operations report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.