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Most Helpful Review
Find out what your peers are saying about Critical Start, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: June 2021.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner."

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"The technical support from Swimlane is very good."

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Cons
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""The threat intelligence module needs a better dashboard.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

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"The initial setup and deployment are complex."

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Pricing and Cost Advice
"This product is a good value for the money."

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Questions from the Community
Top Answer: My favorite feature is the application vulnerability scanner.
Top Answer: Pricing and licensing will vary according to the client and industry. For example, some organizations (e.g. universities) have formed consortiums to pool their buying power.
Top Answer: Forester and Gartner rate ServiceNow products and services with top marks. For example, refer to "The Total Economic Impact (TEI) of ServiceNow IT Applications" report by Forrester for further… more »
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3,495
Reviews
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Average Words per Review
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Rating
9.0
Views
1,415
Comparisons
970
Reviews
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Average Words per Review
235
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Overview

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Swimlane is a leader in security orchestration, automation and response (SOAR). By automating time-intensive, manual processes and operational workflows and delivering powerful, consolidated analytics, real time dashboards and reporting from across your security infrastructure, Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operations.

Swimlane was founded to deliver scalable innovative and flexible security solutions to organizations struggling with alert fatigue, vendor proliferation and chronic staffing shortages. Swimlane is at the forefront of the growing market for security automation and orchestration solutions that automate and organize security processes in repeatable ways to get the most out of available resources and accelerate incident response.

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Sample Customers
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
LinkedIn, TransUnion, Citrix, Aetna, Perspecta
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider15%
Financial Services Firm9%
Energy/Utilities Company8%
VISITORS READING REVIEWS
Computer Software Company31%
Financial Services Firm11%
Comms Service Provider10%
Energy/Utilities Company7%
Find out what your peers are saying about Critical Start, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: June 2021.
510,534 professionals have used our research since 2012.

ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews while Swimlane is ranked 13th in Security Orchestration Automation and Response (SOAR) with 1 review. ServiceNow Security Operations is rated 9.0, while Swimlane is rated 0.0. The top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". On the other hand, the top reviewer of Swimlane writes "Customizable and has good technical support, but the initial setup is complicated". ServiceNow Security Operations is most compared with Splunk Phantom, Palo Alto Networks Cortex XSOAR, IBM Resilient, Proofpoint Threat Response and Fortinet FortiSOAR, whereas Swimlane is most compared with Palo Alto Networks Cortex XSOAR, Splunk Phantom, Siemplify, Fortinet FortiSOAR and Rapid7 InsightConnect.

See our list of best Security Orchestration Automation and Response (SOAR) vendors.

We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.