We performed a comparison between Freshservice and LiveChat based on real PeerSpot user reviews.
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Freshservice is ranked 5th in Help Desk Software with 29 reviews while LiveChat is ranked 34th in Help Desk Software. Freshservice is rated 8.0, while LiveChat is rated 9.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas LiveChat is most compared with .
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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