We performed a comparison between Freshservice and Qualys VMDR based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Freshservice's best feature is its user-friendliness."
"It allowed the development team to concentrate on the client’s requirements instead."
"You can just register and within five to minute minutes, you are ready to go."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The solution has been stable."
"Ability to scan barcodes and a great search feature."
"The integrations for this solution are very good. I use a different product for virtual patching of vulnerabilities and Qualys integrates well with that product."
"The Vulnerability Management and Patch Management features are the most valuable features of this solution."
"The solution is easy to use."
"Qualys VM has allowed us to know the vulnerabilities we need to prioritize based on the threat levels and the possible impact if there's an intrusion."
"The biggest benefit is from a security operations perspective, where we are able to drive our security posture upwards by remediating any discovered vulnerabilities."
"This solution gives us insight into our environment and improves our security. It helps us to maintain a good patching system whereby we know that XYZ is vulnerable within the system."
"Qualys VM's best features are vulnerability management and customizable scoring."
"Tech support is helpful."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Freshservice could improve the integration with Microsoft Outlook."
"The round robin ticketing feature that they have is not ideal."
"I am not too happy with the page layout or screen layout since it always looks messy."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The analytics could be better."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Not integrated with Google."
"They're still evolving their platform in terms of reporting capabilities."
"Endpoint stability and fault resolution could be improved."
"Reports were lacking somewhat on the customization side."
"Some of the older features could be polished instead of focusing on releasing new features."
"Certain integration factors between different options could be improved."
"It is more expensive vs. other products on the market."
"Qualys VM's vulnerability scan could be improved, especially the number of CVE numbers it can manage at a time."
"There needs to be better documentation."
Freshservice is ranked 3rd in IT Asset Management with 29 reviews while Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews. Freshservice is rated 8.0, while Qualys VMDR is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and Samanage, whereas Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management. See our Freshservice vs. Qualys VMDR report.
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