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Genesys PureConnect vs Mitel Application Suite comparison

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Genesys Logo
Genesys PureConnect
Read 1 Genesys PureConnect review
144 views|127 comparisons
100% willing to recommend
Mitel Logo
Mitel Application Suite
Read 1 Mitel Application Suite review
227 views|202 comparisons
100% willing to recommend
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Buyer's Guide
Unified Communications
May 2024
Executive Summary

We performed a comparison between Genesys PureConnect and Mitel Application Suite based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: May 2024).
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769,789 professionals have used our research since 2012.
Featured Review
Mohamed-Saber
Provides great functionality
Anonymous User
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to...
Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best.... Read more →
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
7th
out of 28 in Unified Communications
Views
144
Comparisons
127
Reviews
1
Average Words per Review
192
Rating
9.0
8th
out of 28 in Unified Communications
Views
227
Comparisons
202
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Genesys
Mitel
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
Unified Communications
May 2024
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Genesys PureConnect is ranked 7th in Unified Communications with 1 review while Mitel Application Suite is ranked 8th in Unified Communications. Genesys PureConnect is rated 9.0, while Mitel Application Suite is rated 10.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, the top reviewer of Mitel Application Suite writes "It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate". Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Mitel Application Suite is most compared with Fortinet FortiVoice and Digium Asterisk.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.