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Genesys PureConnect vs Mitel Contact Center Solutions comparison

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Featured Review
Mohamed-Saber
Provides great functionality
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Ranking
5th
out of 15 in Contact Center Infrastructure
Views
73
Comparisons
62
Reviews
1
Average Words per Review
192
Rating
9.0
4th
out of 15 in Contact Center Infrastructure
Views
247
Comparisons
215
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Contact Center Solutions
Learn More
Genesys
Mitel
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
VISITORS READING REVIEWS
Computer Software Company15%
Comms Service Provider15%
Government11%
Healthcare Company8%
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
VISITORS READING REVIEWS
Small Business27%
Midsize Enterprise20%
Large Enterprise53%

Genesys PureConnect is ranked 5th in Contact Center Infrastructure with 1 review while Mitel Contact Center Solutions is ranked 4th in Contact Center Infrastructure. Genesys PureConnect is rated 9.0, while Mitel Contact Center Solutions is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare, Genesys Cloud CX and Five9.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.