Anonymous UserHead Of Information Technology at a insurance company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature is the mail server."
"It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support."
"Now, we manage to serve almost 99% of the information."
"It is very well integrated with other Microsoft programs, teams, and so on. They work well together."
"The initial setup is very simple."
"It is easy to set up."
"Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
"The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple."
"It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab. We usually don't have any issue with Exchange. It can be integrated with different solutions."
"Security is very important to us, so improvements to this functionality are welcome."
"Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
"When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information."
"It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products."
"In the version we have, I would like to see better communication between the end device and the Exchange server."
"It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers."
"The pricing could be better, and it could have an easier implementation."
"In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."
"Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
"This is an affordable solution but the price could be improved."
"It's working very well. There is no problem, but the price is not the best."
"Its price is okay."
"It's a little bit expensive."
"Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses. Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing."
"Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts."
"We are currently using enterprise licenses for the solution. They are different pricing models available. There are individual, cloud-based, and enterprise licenses all with different pricing models. The larger the number of users, the lesser the price. For small to medium companies like us, we feel it is expensive."
"Its price is fair."
Earn 20 points
IBM Verse is a powerful email hosting solution that enables users to access their business communications from a laptop or desktop browser or from a mobile device. This email and business messaging experience is based on an innovative user-centric design, including social analytics and advanced search capabilities. IBM Verse helps users quickly find and focus on what content is most important, empowering them to build stronger working relationships while optimizing business results.
HCL Verse is ranked 7th in Email Applications with 1 review while Microsoft Exchange is ranked 2nd in Email Applications with 16 reviews. HCL Verse is rated 9.0, while Microsoft Exchange is rated 8.2. The top reviewer of HCL Verse writes "A stable solution for mail and messaging". On the other hand, the top reviewer of Microsoft Exchange writes "It has good integration with other Microsoft tools and allows us to retain and recover an email deleted by a user". HCL Verse is most compared with HCL Notes, Office 365, HCL Domino, G Suite Enterprise and Microsoft Teams, whereas Microsoft Exchange is most compared with Zimbra Collaboration, IceWarp, Kerio Connect, HCL Domino and Superhuman.
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