"IBM Maximo is the best software for assets management."
"Preventive maintenance management."
"Provides great flexibility."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most powerful features are the database and integration with CMDB."
"The most valuable feature is asset management maintenance as well as asset management overall."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"Work order management and scalability enables the businesses' needs to be met."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"The solution is easy to use and has a user-friendly interface"
"It is easy to set up."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"The solution's installation depends on its customization. It is easy."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"The solution's technical support is excellent. I rate the technical support a ten out of ten."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Coding can be complex when customization is required."
"The latest version is slow due to the power it requires."
"You can get lost using the application"
"There's a lack of integration with other products. This needs to be improved."
"Configuration requirements are extensive, even in basic Service Desk processes."
"We'd like more integration with solutions like SolarWinds."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"The patching for non-Windows OSes such as Linux is poor."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews. IBM Maximo is rated 8.0, while Ivanti Neurons for ITSM is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform, whereas Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, ManageEngine ServiceDesk Plus and Cherwell Service Management.
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