IBM Maximo Pros and Cons

IBM Maximo Pros

Paul Heath
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Reliable, very configurable, and it's all integrated in the same database.
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SamirKhodair
Maximo Manager at a engineering company with 10,001+ employees
The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable.
Work order management and scalability enables the businesses' needs to be met.
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LiderDeP4b56
Lider De Proyecto/Lider Funcional at a comms service provider with 501-1,000 employees
We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets.
​Maximo is very stable. We really do not have problem with stability.​
We were able to scale perfectly.​
Its capabilities let us organize our work.
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IBM Maximo Cons

Paul Heath
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
It's not user-friendly. It could use shortcuts for frequently requested services.
Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs.
It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.
It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff.
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SamirKhodair
Maximo Manager at a engineering company with 10,001+ employees
The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.
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LiderDeP4b56
Lider De Proyecto/Lider Funcional at a comms service provider with 501-1,000 employees
The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​
​Maximo is a big system, so the initial setup is complex.
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