IBM Maximo Reviews

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Gaizka Elosegi
Real User
IT and Product Manager at Sistpelant
Aug 12 2020

What needs improvement?

IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the user experience for the final customers. Deploying IBM Maximo can be really exhausting because, as I mentioned earlier, it's as big as an ARP. Most of the time, the people working in those… more »

What's my experience with pricing, setup cost, and licensing?

What other advice do I have?

On a scale of one to ten, I would give IBM Maximo an eight.
Real User
Manager OSS & System Admin at a comms service provider with 5,001-10,000 employees
Aug 02 2020

What is most valuable?

The most powerful features are the database and integration with CMDB.

What needs improvement?

The interface is not very easy or user-friendly and is in need of improvement. Compared to products like ServiceNow or Jira, it is very difficult to customize Maximo. For example, a layperson is able to customize ServiceNow or Jira to a… more »

Which solution did I use previously and why did I switch?

The company has been using IBM Maximo since before I joined. My understanding is that they were using solutions by HP, including HP Service Desk. However, I do not know the specific reasons for the switch. All I have been told is that HP… more »

What other advice do I have?

I would rate this solution a six out of ten.

Which other solutions did I evaluate?

We are considering moving away from IBM Maximo to Jira. We have evaluated both Jira and ServiceNow, and the interfaces are GUI-based, making them easier to use and easier to customize. In general, they are much easier to change and adapt to… more »
Find out what your peers are saying about IBM Maximo vs. IFS Applications and other solutions. Updated: September 2020.
437,168 professionals have used our research since 2012.
Real User
Senior Software Quality Analyst at a tech services company with 1,001-5,000 employees
Jul 24 2020

What is most valuable?

The incident management feature is good because it allows you to keep track of and classify issues.

What needs improvement?

I feel that the interface is a little too complicated with a large number of fields to enter. People don't want to enter a lot of information. Rather, they would like to enter the minimum amount of information required to get the work done. Making it more user-friendly may help in this regard.

What other advice do I have?

My advice for anybody who is considering Maximo is that it is very comprehensive, provided you like to fill in a lot of information. It collects a lot of data and a lot of analysis can be done. However, in our experience, we find that people don't want to do it. If they are grouping jobs then they… more »

Which other solutions did I evaluate?

I have been looking at Azure as a comparison and I feel that it is a little bit simpler to use.

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User Assessments By Topic About IBM Maximo

Find out what your peers are saying about IBM Maximo vs. IFS Applications and other solutions. Updated: September 2020.
437,168 professionals have used our research since 2012.

IBM Maximo Questions

What is IBM Maximo?

Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
Also known as
Maximo
IBM Maximo customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
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