IBM Maximo Reviews

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Paul Heath
Real User
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Jun 13 2018

What is most valuable?

It's reliable, and it's all integrated in the same database.

How has it helped my organization?

It's much more reliable, it's much more configurable.

What needs improvement?

It's actually a little too much for what we need. It could be good but there are too many conflicts and it's not user-friendly. It could use shortcuts for frequently requested services. Other areas… more»

If you previously used a different solution, which one did you use and why did you switch?

We used an old Lotus Notes solution that we implemented ourselves and then we migrated to Maximo. Now, our main client doesn't really like the way Maximo works, at least for them. So that's making us… more»

What other advice do I have?

They have a preview site where you can log in as a user and try it for yourself. That is a really good way to get a feel for the solution; better than Youtube or whitepapers and things like that. You… more»

Which other solutions did I evaluate?

The options we are now considering are JIRA and ServiceNow.
Wayde Prejean
Real User
Manager IC-Operations, Maximo Administrator at a energy/utilities company with 10,001+ employees
Dec 10 2017

What is most valuable?

Maximo is a platform where apps can be created to support special processes. It is configurable, where you can add extra fields to screens and to the database. With that… more»

How has it helped my organization?

Particularly related to compliance management, Maximo has been configured to provide a warning of compliance activities coming up and enables us to report on exceptions.

What needs improvement?

Although you can create notifications with Maximo, the configuration and options could be improved.

What's my experience with pricing, setup cost, and licensing?

Get an understanding of the intended usage at your company, and look at both the named user and concurrent-license pricing to make a determination which makes more sense… more»

If you previously used a different solution, which one did you use and why did you switch?

Part of our company has used Maximo for about 20 years. The other part utilized Infor EAM but switched to Maximo due to more internal resources with Maximo experience, and… more»

What other advice do I have?

I rate it a nine out of 10. If it's not the best EAM product, it is one of the best out there. Make sure that you understand your work/asset management and other processes… more»

Which other solutions did I evaluate?

The original decision was many years ago, so the options were different then than they are today. About four years ago, we compared Infor EAM (which was previously… more»
SamirKhodair
Real User
Maximo Manager at a engineering company with 10,001+ employees
Jul 11 2018

What is most valuable?

* The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable. * Work order management and scalability enables the businesses' needs to be met. * Maximo is easy to learn.

How has it helped my organization?

It keeps the history of the transactions, so we can anticipate the asset behavior and costs in the future. It enables management to be able to tape the session. Maximo has been suitable for businesses as it expands and shrinks according to… more»

What needs improvement?

The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to IBM Maximo.

What other advice do I have?

Most important criteria when selecting a vendor: * Capabilities * Support * Reliability * How will it help the organization's decision-making. * Running costs and starting costs.
Real User
Lider De Proyecto/Lider Funcional at a comms service provider with 501-1,000 employees
Mar 07 2018

What is most valuable?

The main feature of Maximo is the capabilities of recording, tracking, and correlating. These are important items in the management of a company. These capabilities let us… more»

How has it helped my organization?

With Maximo, we can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets. Also, we can correlate all… more»

What needs improvement?

The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let… more»

What's my experience with pricing, setup cost, and licensing?

Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution.

What other advice do I have?

My recommendations: * Before starting, review your internal processes. It is a good opportunity to update them. * Explore Maximo's add-ons. There are a lot specialized… more»

Which other solutions did I evaluate?

I did not participate in the evaluation.
Al Menendez
Real User
Space Coast Information Systems, Maximo Consulting and Support
Dec 10 2017

What is most valuable?

The large range of configurability of the product is great, since everyone has a different way of doing things. I also like the interface mechanisms built into the tool… more»

How has it helped my organization?

We are able to organize, track, and report on all of the jobs/tasks/routine work/preventive maintenance that we perform daily, and report to management the status of these… more»

What needs improvement?

Revision management of file attachments.

What's my experience with pricing, setup cost, and licensing?

Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses.

If you previously used a different solution, which one did you use and why did you switch?

We used a home-grown solution. We wanted to take advantage of advances in technology without having to build out or enhance our home-grown solution, so we switched.

What other advice do I have?

There are add-ons for calibration, scheduler, transportation, service provider, government, oil and gas, asset management configuration, and linear assets. It is a very… more»

Which other solutions did I evaluate?

MP2, SAP.
Samir Khodair
Real User
Maximo Specialist implemenation at a manufacturing company with 1,001-5,000 employees
Dec 10 2017

What is most valuable?

* Preventive maintenance management * Maintenance management

How has it helped my organization?

When we integrated the Maximo DB with the BI tool, we were able to track and manage the inventory levels in much more controllable way, and reduced the inventory levels significantly within one year.

What needs improvement?

1. Inventory management, especially: * item cards – I need to be able to track item balance and history back to a given date * inventory financial reports need a lot of enhancement * consignment stock… more»

What's my experience with pricing, setup cost, and licensing?

The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.

What other advice do I have?

* Defining your business processes is vital for the success of this product. * End-user training should be implemented according to your processes. * Using Agile methodology fits well with this… more»

Which other solutions did I evaluate?

I was not involved in this process at my current company.
Lonnie Stone
Real User
The InTechrity Group
Dec 05 2017

What is most valuable?

* Ease of use * The ability to configure and integrate it with other solutions for ERP.

How has it helped my organization?

It allows my clients to manage and maintain assets to save costs and keep safety a high priority while maximizing production time.

What needs improvement?

Industry specific solutions are always a game changer.

What's my experience with pricing, setup cost, and licensing?

You pay for what you get. There are lots of options depending on how you would like to implement Maximo.

If you previously used a different solution, which one did you use and why did you switch?

No.

What other advice do I have?

Plan out the implementation and involve all levels from users to management. I have used versions 4 through the most current version 7.6, and it keeps getting better. I… more»

Which other solutions did I evaluate?

No.

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What is IBM Maximo?

Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.
Also known as
Maximo
IBM Maximo customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
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