IBM Maximo Overview

IBM Maximo is the #2 ranked solution in our list of top Enterprise Asset Management tools. It is most often compared to ServiceNow: IBM Maximo vs ServiceNow

What is IBM Maximo?
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

IBM Maximo is also known as Maximo.

IBM Maximo Buyer's Guide

Download the IBM Maximo Buyer's Guide including reviews and more. Updated: May 2021

IBM Maximo Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
IBM Maximo Video

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Gaizka Elosegi
IT and Product Manager at Sistpelant
Real User
Top 5Leaderboard
A great solution for enhancing an asset's lifecycle

What is our primary use case?

We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution system and with an asset management system in place, we are very thankful to have IBM integrated with our own Legacy, cloud-based system. We have big customers around the world and we integrate them with many solutions, including IBM Maximo. We mostly integrate with anything manufacturing related, but we also work closely within administration and banking. So, we have to know these solutions… more »

Pros and Cons

  • "We are very thankful to have IBM integrated with our own Legacy cloud-based system"
  • "You can get lost using the application"

What other advice do I have?

On a scale of one to ten, I would give IBM Maximo an eight.
UI
Manager OSS & System Admin at a comms service provider with 5,001-10,000 employees
Real User
Top 20Leaderboard
Hosts a powerful database and integrates well with CMDB, but it is complex to set up and difficult to customize

What is our primary use case?

We are using IBM Maximo as a service desk. It is primarily used for incident management but also covers service request management, asset management, and other areas.

Pros and Cons

  • "The most powerful features are the database and integration with CMDB."
  • "The interface is not very easy or user-friendly and is in need of improvement."

What other advice do I have?

I would rate this solution a six out of ten.
Find out what your peers are saying about IBM Maximo vs. IFS Applications and other solutions. Updated: May 2021.
511,307 professionals have used our research since 2012.
BM
Senior Software Quality Analyst at a tech services company with 1,001-5,000 employees
Real User
Top 20Leaderboard
Helps in keeping track of and classifying our help desk requests, but the extensive data entry requirements dissuade its use

What is our primary use case?

Our primary use is logging our help desk requests. It is essential for incident management and request management.

Pros and Cons

  • "The incident management feature is good because it allows you to keep track of and classify issues."
  • "I feel that the interface is a little too complicated with a large number of fields to enter."

What other advice do I have?

My advice for anybody who is considering Maximo is that it is very comprehensive, provided you like to fill in a lot of information. It collects a lot of data and a lot of analysis can be done. However, in our experience, we find that people don't want to do it. If they are grouping jobs then they don't want to enter a lot of information. In this case, entering the minimum is better. This is the biggest problem that we are facing. There is a lot of work to do and following all of the processes and procedures is time-consuming because of the data entry. I would rate this solution a five out of…