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Compare HelpSystems AutoMate vs. OpCon

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HelpSystems AutoMate Logo
2,122 views|1,425 comparisons
OpCon Logo
Read 46 OpCon reviews.
6,081 views|1,259 comparisons
Featured Review
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: November 2021.
554,529 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I actually quite liked the no-coding functionality.""The licensing of the product is very good. You only need to license it once and then you have it forever.""This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.""The most valuable feature is the drag-and-drop interface, which is very Windows-like.""The interface is simple, user-friendly, and very intuitive.""The solution is continuously adding more integrations to help with workflows and bot and task creation.""The pricing is excellent. I would give them perfect marks in that regard.""We have found the pricing to be very reasonable."

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"Previously, we would receive a file from a vendor, then we would have to go through and make changes to individual accounts in our core system. There are probably between 10 to 20 accounts any given week. It probably took around five minutes for it to run through the report and make all the changes, and that was if there was nothing complicated with all very straightforward changes. Now, that is done in 30 seconds.""When a lot of jobs are scheduled on different platforms, without any interaction possible between them, it's very difficult to manage things. With OpCon we avoid this difficulty. It's very visual.""It allows us to organize everything into a process flow throughout the day for our different tasks that we have to run. So, it keeps everything organized. It is easy to monitor and adjust, if we need to.""Last year, we added a second environment and the OpCon Deploy product. This has allowed us to build a testing environment. This has been a great addition for us as we can work through our workflows without disrupting our production environment.""The automation part of OpCon is the most valuable for us, with all the core processing. It's really mostly hands-off unless we have failures. In our old days, we'd spend a good part of the day doing processing via manual tasks. We don't have to do any of that any longer.""There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events.""Having the jobs laid out while attaching dependencies is a nice addition to the program.""It seems like it would scale well."

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Cons
"The solution has a very weak knowledge base.""The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email.""The documentation is not that great.""It's possible that they could use a stronger community for seeking guidance and help.""Some companies have asked for voice integration. This is likely part of the roadmap.""The technical support could be better. We suffer from language barriers, as we are in Argentina.""They do not encrypt passwords, so this is an issue with HIPAA compliance.""The OCR for Hebrew text needs to be improved."

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"I would like more web-based training from SMA. That would be nice. Our primary OpCon representative is phenomenal, but we would like some training opportunities for learning on our own. When I started utilizing OpCon, the sheer breadth of it made for a very daunting task. I was almost fearful to start, not to mention fearful to go change things and possibly hinder a job.""Stability is an area for improvement. There are FTP agents that run on the MCP and they are there so that we can transfer a file from the MCP to the Windows environment or vice versa. Sometimes, and nobody has been able to figure out why, it just goes down, and all of my jobs that need it are hanging or failing... It would be very helpful if they could figure out what in the world is happening with that FTP client that's on the MCP.""We have not explored the possibility, but one of the areas for improvement would be more integration into Active Directory, to where it could do the creation of user accounts and the additional work to integrate third-party systems into payroll systems.""I would like to see them improve the Solution Manager for the web application. It's the future for us. Our customers need a lot of functionality, but there isn't that functionality within Solution Manager. So they have to develop and improve it.""I would like to see OpCon being accessible using a mobile app.""What can get complicated is if you're doing anything more than just the built-in jobs. If you're using the more advanced features, troubleshooting becomes extremely complicated.""At first, it's a little clunky, but once you learn it, it actually is very simple. You have to get over that initial learning hump.""There is a learning curve. We had to go to class, learn, and take their training classes, then come back. We got assistance from OpCon as well to convert our processes on the Unisys machine over to the IBM. Now, when we add new products, it's pretty straightforward to write a new process and schedule it, then run it at a set time of day."

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Pricing and Cost Advice
"I like the way this solution is priced because you can buy a license, or you can buy the software outright.""It comes with a package that costs approximately $20,000 USD per year.""While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

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"Cost depends on your environment. We are doing stuff now with failover and recovery, so we have boosted our costs.""If we choose to purchase consulting hours, that is an additional cost. However, we've been lucky enough that we've not used all of our allotted consulting hours. Therefore, that is not something that we have had to purchase a lot of. The last time that we purchased consulting hours was roughly two years ago. We purchased a block of 10 for $2,500. It was $250 per hour.""The total cost of ownership is about the same to our previous product. The costs are relatively similar.""The cost is based on the number of jobs. You pay for what you use. For us, the support cost is between €20,000 and €30,000 per year. It's too expensive.""Our annual maintenance costs are $45,000. The initial cost is separate.""Compared to AutoSys and ISE, OpCon was a lot cheaper to put in. AutoSys is hundreds of thousands of dollars to just install it because they don't have an interface into our system. You have to teach them what your system does.""Annually, we pay $29,000. This is for a blanket policy that covers everything, like licensing and support.""Our license is for 1000 jobs. Including support, the license and upgrades are 2000 euros a month."

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Questions from the Community
Top Answer: We have found the pricing to be very reasonable.
Top Answer: We pay the licensing fees on a yearly basis. The pricing is good.
Top Answer: The OCR needs improvement. The solution needs image recognition to integrate front-end and back-end workflows. They need to offer better organization of image capturing for image recognition. The… more »
Top Answer: Often times there are criteria that cannot be determined by the system, which allows a human to make the determination and use the Self-Service Solution Manager to trigger a job.
Top Answer: This tool, like any other quality product, fits the idea of "You get what you pay for." The SMA Technologies consultants will help you get your money's worth of the products.
Top Answer: The products are extremely powerful and capable. Anytime you have such capability, the programming/configuration that goes into making it work can be complicated. Fortunately, the professionals at SMA… more »
Ranking
Views
2,122
Comparisons
1,425
Reviews
7
Average Words per Review
716
Rating
7.7
2nd
out of 30 in Workload Automation
Views
6,081
Comparisons
1,259
Reviews
47
Average Words per Review
1,527
Rating
9.1
Comparisons
Also Known As
AutoMate
Learn More
Overview
Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.

OpCon is a robust and flexible platform capable of scaling up to meet the needs of clients running 140,000+ daily jobs across multiple environments and operating systems. Our proven migration framework helps clients painlessly transition from outdated or cost inefficient platforms thanks to our deep organizational expertise, REST API, and extensive library of legacy connectors. We have a variety of consulting options available for clients and offer no-cost training for the life of the contract.

Offer
Learn more about HelpSystems AutoMate
Accel­er­ate dig­i­tal trans­for­ma­tion through work­load automation

Automate repetitive tasks so you can focus on projects that drive your business forward. Find out how OpCon workload automation enables you to create repeatable, reliable workflows - all managed from a single platform.

Sample Customers
Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider18%
Government8%
Financial Services Firm7%
REVIEWERS
Financial Services Firm78%
Insurance Company8%
Government4%
Manufacturing Company2%
VISITORS READING REVIEWS
Computer Software Company27%
Financial Services Firm18%
Insurance Company10%
Comms Service Provider9%
Company Size
REVIEWERS
Small Business60%
Midsize Enterprise20%
Large Enterprise20%
REVIEWERS
Small Business25%
Midsize Enterprise43%
Large Enterprise32%
VISITORS READING REVIEWS
Small Business56%
Midsize Enterprise21%
Large Enterprise23%
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: November 2021.
554,529 professionals have used our research since 2012.

HelpSystems AutoMate is ranked 13th in Robotic Process Automation (RPA) with 9 reviews while OpCon is ranked 2nd in Workload Automation with 46 reviews. HelpSystems AutoMate is rated 7.8, while OpCon is rated 9.2. The top reviewer of HelpSystems AutoMate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". On the other hand, the top reviewer of OpCon writes "It streamlined our processes allowing full-time employees to be repurposed". HelpSystems AutoMate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and TIBCO ActiveMatrix BPM, whereas OpCon is most compared with Control-M, IBM Workload Automation, VisualCron, Automic Workload Automation and UiPath.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.