We performed a comparison between Fortra's Automate and OpCon based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."The licensing of the product is very good. You only need to license it once and then you have it forever."
"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."
"It gives us a central place to schedule tasks and run them distributed."
"The best feature of Automate is its ease of use, which is a major selling point."
"The ability to connect to websites and pull data is the solution's most valuable feature."
"The interface is simple, user-friendly, and very intuitive."
"It's very scalable. Right now we're barely scratching the surface of what it can do. I've looked at Symitar's instance of OpCon and they're running something like 13,000 jobs a day with all the clients that they have. So it can go from small use cases like ours to enterprise-level."
"Previously, we would receive a file from a vendor, then we would have to go through and make changes to individual accounts in our core system. There are probably between 10 to 20 accounts any given week. It probably took around five minutes for it to run through the report and make all the changes, and that was if there was nothing complicated with all very straightforward changes. Now, that is done in 30 seconds."
"File Watcher can run jobs when files are made available in a folder."
"There are a lot of valuable features. The version that we're currently casting, Self Service, is going to be the most valuable to us. It is going to allow us to open up the doors, broaden our automation capability and help other business units to be able to automate a lot of the little things that they do from day to day. I'm really looking forward to being able to help other areas with their automation needs. Self Service is really key."
"One of the advantages of OpCon is the ability to use the API and web services. We couldn't do that with our previous solution. We have been able to change our procedure for ticketing. When a job is down, we can immediately create a ticket from OpCon in our ticketing solution, which is ServiceNow, using the web services."
"I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly and always seem to find a knowledgeable person to assist with any questions."
"OpCon has also reduced our data processing times because of the way you can build out workflows. It can run things in sequence. It's not restricted to a linear process, so you can run multiple jobs at once, allowing for multi-threaded jobs."
"Among the numerous valuable features, one standout capability is the implementation of self-service buttons."
"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."
"I believe we need to test various OCR tools that assist in evaluating, let's say, six different customer resyncs. We analyze their spending patterns and documentations, but current OCR support has limitations, requiring highly standardized documents, which isn't always the case. With a more advanced OCR system, we could improve processes related to credit risk management and legal matters. We're exploring how to integrate Fortra's Automate with our CRM platform, taking cues from instances where Salesforce seamlessly merged with Automate. However, we use a different CRM, Insight for New Enterprise, and we're seeking ways to connect the automation process within our CRM. We aim for the automation to continue smoothly, even in instances where traditional automation methods might face hurdles."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"Error messages should be better. For error status, there should be better documentation because a lot of times, error messages that you get are quite vague. For example, you get a message saying that the workflow has run into an unknown status, which is vague. It just tells you that it failed, but you don't know how or why it failed. It makes debugging difficult."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
"I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice."
"Fortra's Automate is not as reliable as I would like it to be."
"It's possible that they could use a stronger community for seeking guidance and help."
"I might like to see a little bit more of a seamless user interface. That would be good. They're moving towards a browser-type interface, rather than the Java application that we currently use. Also, a little bit more built-in self-service would be good, rather than a standalone product."
"I have noticed lately that [tech support's] first answers tend to be, "Let's upgrade it to the latest and greatest first," without looking into anything. The last couple of times I've logged a ticket that's been the response, which is a little frustrating. We're not big on just upgrading on a whim. We do full testing."
"There are some limitations in the actual jobs that are created and how you're able to rename files. Suppose you're bringing in, say, 10, 15, or 20 reports from a core system, and you're using an "asterisk character" to identify files. For example, if you're grabbing files that start with this, end with this, but the characters in between could be different, it has to retain that same name in the destination. It won't allow you to rename them with a date stamp or the like."
"It was hard to automate in the beginning because there were a lot of concepts. I had to learn a lot of things, as I never used such a software before. I learned a lot of the concepts and ideas behind it in the beginning."
"The image-scanning features need improvement."
"The learning curve could be shorter. The problem is that it's difficult to simplify a product without taking away functionality. I would love to see OpCon become a little easier to grasp. However, my concern is that making things easier isn't always better for the product. If they can keep the integrity of the product while making it easier to learn, that would be an area of improvement."
"The initial setup was fairly complex."
"The initial setup is very complex, but that's not necessarily something that needs to be improved. I'm told that in the next version they're improving the upgrade process. So that's in the works already."
Fortra's Automate is ranked 5th in Robotic Process Automation (RPA) with 21 reviews while OpCon is ranked 9th in Workload Automation with 56 reviews. Fortra's Automate is rated 8.2, while OpCon is rated 9.2. The top reviewer of Fortra's Automate writes "Can automate several processes with only one bot and is easy to implement, administer, and use". On the other hand, the top reviewer of OpCon writes "Gives us the ability to schedule dependent jobs across different mainframes". Fortra's Automate is most compared with Microsoft Power Automate, UiPath, Red Hat Ansible Automation Platform, MOVEit and Nintex Process Platform, whereas OpCon is most compared with Control-M, AutoSys Workload Automation, IBM Workload Automation, Automic Workload Automation and ActiveBatch by Redwood.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
