"The ability to configure and integrate it with other solutions for ERP."
"Provides great flexibility."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"IBM Maximo is the best software for assets management."
"Preventive maintenance management."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The initial setup is straightforward."
"The flow of the reports is good."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"This is the most complete and versatile enterprise task management product and issue tracker."
"The visibility features are great."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The customer portal allows users to register tickets themselves."
"The initial setup was complex, because it is a complex product."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"There are always ways to improve and make things better."
"There is room for improvement in support."
"I don't think the program is very scalable."
"The solution should be more formalized. It could be more user-friendly."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"The pricing could be better."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, NetSuite ERP, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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