We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature of this solution is the efficiency."
"The monitoring is the solution's most valuable feature."
"The most valuable feature is the event management capability."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"The cost of the product is quite high. They should work to adjust their pricing models."
"The web portal and typical event controls are a little outdated."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"You have to have the right level of budget to afford this solution."
"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
Earn 20 points
IBM Tivoli Business Service Manager is ranked 10th in Event Monitoring with 1 review while IBM Tivoli NetCool OMNIbus is ranked 5th in Event Monitoring with 3 reviews. IBM Tivoli Business Service Manager is rated 8.0, while IBM Tivoli NetCool OMNIbus is rated 8.4. The top reviewer of IBM Tivoli Business Service Manager writes "Good technical support, and efficient for working with business data". On the other hand, the top reviewer of IBM Tivoli NetCool OMNIbus writes "It is customer-centric and has support for multi-layered protocols, but it needs better integration and GUI". IBM Tivoli Business Service Manager is most compared with CA OPS MVS Event Management and Automation and SCOM, whereas IBM Tivoli NetCool OMNIbus is most compared with IBM Tivoli NetCool Impact, ScienceLogic, SCOM and BigPanda.
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