We performed a comparison between IBM Tivoli NetCool OMNIbus and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The monitoring is the solution's most valuable feature."
"It is an easy-to-use solution."
"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."
"The most valuable feature is the event management capability."
"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."
"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"You can improve integrations of the operation with the solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It is easy to use and simple to learn."
"The way this solution has helped us is that it improved our communication."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"ServiceNow IT Operations Management is a stable product."
"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."
"Its technical support team takes longer to reply."
"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."
"The cost of the product is quite high. They should work to adjust their pricing models."
"The web portal and typical event controls are a little outdated."
"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Service mapping is pretty limited."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"If you are new to using the solution, you will find the setup complex."
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IBM Tivoli NetCool OMNIbus is ranked 7th in Event Monitoring with 10 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. IBM Tivoli NetCool OMNIbus is rated 7.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Tivoli NetCool OMNIbus writes "Good event management features and supports SNMP devices well". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Tivoli NetCool OMNIbus is most compared with BigPanda, ScienceLogic, IBM Tivoli NetCool Impact, PagerDuty Operations Cloud and SCOM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and LogicMonitor. See our IBM Tivoli NetCool OMNIbus vs. ServiceNow IT Operations Management report.
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