We performed a comparison between IBM Tivoli Service Request Manager [EOL] and SCSM based on real PeerSpot user reviews.
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IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while SCSM is ranked 14th in Help Desk Software with 23 reviews. IBM Tivoli Service Request Manager [EOL] is rated 0.0, while SCSM is rated 7.0. On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". IBM Tivoli Service Request Manager [EOL] is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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