Compare Infor Customer Experience Suite vs. OpenText ECM

Infor Customer Experience Suite is ranked 24th in Customer Experience Management while OpenText ECM is ranked 1st in Customer Experience Management with 2 reviews. Infor Customer Experience Suite is rated 0, while OpenText ECM is rated 9.6. On the other hand, the top reviewer of OpenText ECM writes "Scalability is great. We can extend areas horizontally and vertically". Infor Customer Experience Suite is most compared with , whereas OpenText ECM is most compared with SharePoint, IBM FileNet and Documentum.
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9,503
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6,944
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2
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207
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9.5
Top Comparisons
Compared 36% of the time.
Compared 14% of the time.
Compared 13% of the time.
Also Known As
Livelink ECM
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Overview

Today's customers have more ways to research and purchase their products than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all channels. The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle.

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information and gain better business insight, create a positive business impact, increase process velocity, reduce risks related to information governance, and protect intellectual property from internal leaks and external threats. OpenText provides solutions in the core EIM categories of ECM, BPM, CEM, Information Exchange, and Discovery.

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Sample Customers
Texas Chicken & Burgers, MercyOne, Kempinski Hotels, Astra LifeKUKA Roboter GmbH, MAN Diesel & Turbo, FMC Technologies, Alcatel-Lucent, KHS GmbH, The Black Sea Trade and Development Bank, COMM-UNITY EDV GmbH, BwFuhrparkService GmbH, Swarovski, Hydro One, Viega
Top Industries
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VISITORS READING REVIEWS
Software R&D Company39%
K 12 Educational Company Or School12%
Comms Service Provider8%
Manufacturing Company6%
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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