We performed a comparison between IBM FileNet and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides good stability and scalability for huge enterprises as well."
"Provides records management functions."
"The API's extensibility and new user interface are its most valuable features."
"We are able to find the proper documents which are needed for business processes."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."
"Simplicity to roll out, features available, customization options."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"We can configure the solution with any industry's products per customer requirements."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"It's a very good solution."
"Scalability is great. We can extend areas horizontally and vertically."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture."
"It could be simpler to use, considering multiple use cases."
"I would rate the technical support as medium. I do not like the login process. It is not great."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."
"If there was more AI capability, into Watson, that would be a benefit."
"We'd like to use the docker, to have it containerized."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The solution needs to improve the user interface."
"The solution should work better with partners and be more developer-friendly."
"The architecture needs improvement, as it's complex."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while OpenText Extended ECM is ranked 2nd in Enterprise Content Management with 18 reviews. IBM FileNet is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". IBM FileNet is most compared with SharePoint, OpenText Documentum, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, Alfresco, OpenText Content Manager and Hyland OnBase. See our IBM FileNet vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors.
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