Enterprise content management report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, IBM, Box and others in Enterprise Content Management.
265,036 professionals have used our research since 2012.
Enterprise content management report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, IBM, Box and others in Enterprise Content Management.
265,036 professionals have used our research since 2012.
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What is Enterprise Content Management?

Enterprise Content Management (ECM) is the way an organization stores its digital content and documents, covering processes and procedures. ECM pertains to an organization’s methods, tools, and strategies utilized during the content’s lifecycle. This applies to data conversion of paper documents, and stored electronic files, e-mails and database contents.

IT Central station IT professionals integrate ECM as integrative middleware, independent services and as a uniform repository for a plethora of information. ECM products are chosen for scalability, security, easy search, extendibility to additional platforms, support for retention policies and industry compliance. It is essential to have Web 2.0 collaboration, UI - both OOTB as well as custom configurations, TCO, analytics and a process for customizing the system.

According to IT Central DevOps and IT Managers, ECM needs to provide criteria enabling an organization to seamlessly manage digital information. Aspects essential to ECM are having an overall user-friendly system, efficient document/records lifecycle management. There should be a responsive support channel for deployment and ongoing use.

One IT manager stated, “When considering a new enterprise software it must do the following things well: (1) Solve a mission critical or important problem for the organization cleanly, as close to completely as possible and elegantly (simplicity always trumps features). (2) Have a well designed UX and intuitive learning curve (adding a bit of fun doesn't hurt either - too many "solutions"; are downright boring to use!). (3) Integrate as seamlessly as possible with existing solutions and be adaptable enough to accommodate new tools and business developments that come down the pike.”

Other factors considered important include SOA readiness, compliance features, records management capabilities and document lifecycle management. ECM platforms are also praised for being scalable, secure and search-ready, with web 2.0 collaboration portal availability and mobility.


Compare the Best Enterprise Social Software Solutions

Read reviews of Enterprise Content Management that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
2f0b26bb 7da1 4436 8ddf 2c89b25170bc avatar
Real User
Sr. ECM Developer at DaVita Kidney Care
Nov 22 2016

What is most valuable?

I like the granularity that Datacap offers. I've worked with other capture solutions before, including FileNet Capture, Kofax and Captiva, to some extent. I haven't seen such a granular capture product. Because of that, we can achieve any... more»

How has it helped my organization?

We just started. We went live four months ago. We are really not using any advanced features of Datacap. Nonetheless, in terms of benefits, we definitely see better monitoring and better recording of statistics. Now, we can better manage our... more»

What needs improvement?

Something that I want to be improved is the customization abilities and the ability to turn on and turn off features, disable them. I know it's a product and it offers a lot of features. If we don't need them, there should be a way to disable... more»
Anonymous avatar x80
Real User
IT System Engineer at a financial services firm with 1,001-5,000 employees
Dec 27 2016

What is most valuable?

FileNet is a really robust and powerful tool for document management environments. It's very well designed, especially on the storage side, and also on the application server side. It's really powerful, robust, and highly available. In our... more»

How has it helped my organization?

Document management is a new concept for some managers, and some kind of innovative concept, also. When you have content, when you get the documents, then you can fetch the data from that document. You can do analysis, business analysis,... more»

What needs improvement?

It's a big tool. It's heavy, really heavy. Because of this, and with it being highly available and robust, it's not so easy to manage. It's not like the new, light technologies. You cannot stop it in seconds, stop and restart it in seconds.... more»
Enterprise content management report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, IBM, Box and others in Enterprise Content Management.
265,036 professionals have used our research since 2012.
Microsoft 400x400
Microsoft
71bda09f 2b1e 4ecb 9925 25b6f64278bd avatar
Real User
SharePoint Architect at a software R&D company with 51-200 employees
Mar 01 2017

What is most valuable?

The collaboration features of SharePoint 2013 are probably the best I have seen in an enterprise product out of the box. Along with the integration of Office and other enterprise solutions, this product cannot be beat in the market currently... more»

How has it helped my organization?

The use of the document management features such as versioning, check in and check out, search, managed metadata and other out-of-the-box features help you organize and manage documents easily. Finding documents and being able to track... more»

What needs improvement?

From my experience, it’s not the product needing improvement, but the way organizations deploy the enterprise solution. When 2007 SharePoint came around, there was no documentation and information given by Microsoft on their website. You were... more»
Anonymous avatar x80
Real User
Technology Specialist at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

The most valuable feature is its flexibility: the ability to expand and scale the application and to integrate it with current applications that we have for business solutions. We are able to expand, add functionality and integrate with other... more»

How has it helped my organization?

It's given us compliance. It's given us the ability to go to cloud or to stay on-prem. It's at the forefront of technology. It always has new products that come out that give us new functionality, which give us new business capabilities. It's... more»

What needs improvement?

With Datacap, the development piece should definitely be improved; the usability. It's a little hard to use. To do a Datacap application, you have to go to several different places in the application to get it to do what you want it to do, as... more»
Anonymous avatar x80
Real User
ECM Architecture Manager at a financial services firm with 501-1,000 employees
Dec 01 2016

What is most valuable?

The most valuable features of FileNet are the document management, records management, and integration with other solutions. We want a system of record and that's what it supplies us with, a system of record that's well supported.

How has it helped my organization?

It's given us the ability to organize and apply an actual system of record to it, so that we're tracking and making sure that things are disposed of when they need to be. We know where things are. We're applying a real taxonomy to our... more»

What needs improvement?

I would like to see more integration with other solutions, such as SharePoint; that would be a key one. IBM knows that we want that. Integrations with that and other solutions, in general – other records management solutions, other document... more»
D2b5a574 71f6 46aa 936b 6b220454d966 avatar
Real User
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

The most valuable feature of Content Manager is its flexibility in handling a lot of documents and document images; being an IBM product, I like that. It's not designed to just use DB2, which is another IBM product. It's flexible enough that... more»

How has it helped my organization?

It's made the management of document images much easier. We're using a product like Content Manager instead of managing ourselves millions of files, whatever that entails; moving them around, figuring out file names, allocating storage,... more»

What needs improvement?

I would like there to be more documentation. A lot of the knowledge that we have gained has been from calling IBM support people, or Googling things on the web and then learning from experiences of other users. I would like there to be more... more»
Da7a82ed cad0 489e a831 473a07588d78 avatar
Real User
IT Manager at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

The most valuable features of FileNet are business process automation, and providing our business users access to all of the documents they need and when they need it, and having that ready access to all of the documents that they need to... more»

How has it helped my organization?

There are a lot of processes that our business users were handling either manually or in less-than-efficient ways. We were able to optimize those processes for them through FileNet P8 workflows. That's probably the best way IBM ECM platforms... more»

What needs improvement?

It's a very good tool. The one feature or direction I would like to see IBM move the tools, is to make them more tolerant for or lend itself more to continuous integration, continuous delivery; the DevOps model that most organizations are... more»
Anonymous avatar x80
Real User
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
Jun 18 2017

What is most valuable?

All features are important for a complete solution since any solution will need to cater to drive the transformation from the reliance on paper-based processes to digitized solutions, as per the following: * Inbound processing – capturing... more»

How has it helped my organization?

Many organizations are facing the same problems with their operating environment and scope of responsibilities. Due to the fact that collaboration with external stakeholders has grown in scale and complexity, keeping track of important... more»

What needs improvement?

Perhaps: * Cloud computing could be added. * The ability to substantiate adherence to Australian security standards. * Better ways in managing extraction of metadata. In the case of SharePoint you rely on user selection but vendors should try... more»
Anonymous avatar x80
Real User
IT Manager at a financial services firm with 1,001-5,000 employees
Dec 01 2016

What is most valuable?

FileNet gives a lot of flexibility to the different problems we run into within our environment. It gives us flexibilities for ingest in multiple different ways of different products in order to store the content in FileNet P8, as well as... more»

How has it helped my organization?

It helps put structure around unstructured content. Having the structure there makes it easier for people to find their content, in many different ways, whether it's in a mortgage space or some sort of other space. It gives us the ability to... more»

What needs improvement?

Over the years, it's actually improved quite a bit. I do like what they are putting into the product itself. Previously, your process engines and all these different components were outside of the actual FileNet Content Manager product and... more»
Anonymous avatar x80
Real User
AVP & Director at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that process across six different business units. We've seen a reduction of error rates.... more»

How has it helped my organization?

It provides a very simplified process. It's a lot more flexible than the system we had before. It allows us, again, to create those business processes on the platforms that more closely represent the actual business processes. It's got a lot... more»

What needs improvement?

I haven't really found anything that I would like to see improved. They're continuing to improve it; things such as improved optical character recognition, hand writing recognition. I think as they continue to tweak those engines on the... more»
Anonymous avatar x80
Real User
Senior Systems Engineer at a local government with 1,001-5,000 employees
Oct 31 2016

What is most valuable?

I'd have to say scalability is the most valuable feature. I know there are vendors out there that have products that are really good at collaboration and good at project work, but FileNet/IBM really excels when you get into the hundreds of... more»

How has it helped my organization?

I'm still a little new to this organization, but I think forcing users to use some sort of taxonomy, having users understand their data better, so they can classify it and retrieve it has improved this organization. The old way would be... more»

What needs improvement?

We would like to see some more basic reporting built into the core, such as content engine and so on. I know there's some stuff around reporting based on Case Analyzer, which used to be Process Analyzer; stuff with workflow. I would like to... more»
716dc1d9 7c43 49a3 884b b25a5a2bc815 avatar
Real User
SysAdmin - FileNet at a healthcare company with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

Very easily, the most valuable feature of FileNet is its reliability. We've been using FileNet Image Services since 1989. I average under one hour of unscheduled downtime per year. I have 800 million documents of patient records and patient... more»

How has it helped my organization?

It has done a significant number of changes. One, it has gotten us off of paper and it has also allowed us to streamline some of our work processes, so that we are electronically controlling those as opposed to doing them in the paper-pushing... more»

What needs improvement?

The key to me is the ability for Watson and other analytic opportunities to be able to reach into the dark, unstructured narratives that are a key component of our medical record and read them, ingest them, and apply their analytic skills to... more»
Anonymous avatar x80
Real User
Application Specialist at a government with 501-1,000 employees
Mar 02 2017

What is most valuable?

HPE Content Manager is a complex product with a great deal of functionality for managing paper and electronic records on a very large scale. The security model is excellent, the locations management is extensive, records options are abundant... more»

How has it helped my organization?

HPE Content Manager provides organizations with a reliable system for managing massive amounts of information. It does so in a structured, compliant and secure way. This is not easy to achieve. I have seen custom-built systems and other... more»

What needs improvement?

Many government (and other) organizations struggle to find a system balance between user requirements and records requirements, and HPE Content Manager is no different. Users are intimidated by the Content Manager client application,... more»
Anonymous avatar x80
Real User
Delivery Director, Imaging and Workflow at a financial services firm with 1,001-5,000 employees
Dec 27 2016

What is most valuable?

The most valuable features of FileNet are the enterprise depth and strength, scalability, integration ability, richness, and functionality; the ability to do a lot of things across the different business units; and integrating with all kinds... more»

How has it helped my organization?

Throughout our journey using FileNet, we were able to significantly improve our business process operations’ efficiency. Think of scenarios where we provide access to the business documents to people who are dispersed across the world; people... more»

What needs improvement?

The platform is large, is vast. I see a little bit of ambiguity in the area of integration with Box. I hope this will be clarified in the next steps. The IBM Content Navigator is a great product. It was very much needed. It came at the right... more»
Anonymous avatar x80
Real User
Developer at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

FileNet P8 Content Manager is the primary platform we use. We use it essentially just as a document repository. We don't currently do any business process with it. We use it purely for storing and retrieving documents. The most important... more»

How has it helped my organization?

We have millions and millions and millions of documents and we have to put them somewhere. That is where they get put. A user can go to the FileNet system and pull up a document within a matter of seconds. Rather than, if you had no ECM... more»

What needs improvement?

The particular aspect that I would like for us to improve on is the ingestion of new documents to data capture. We're looking at ways to more automate our document capture, more automated categorization of documents. We were looking at the... more»
Anonymous avatar x80
Real User
Coordinator at a religious institution with 1,001-5,000 employees
Oct 31 2016

What is most valuable?

Basically, we can govern our documents and all types of content securely with proper retention and disposition schedules, as well as provide access to all those who need it and to manage those. It is usable. We like the Navigator platform. We... more»

How has it helped my organization?

We spend less time at filing cabinets. We spend less time searching for documents, wondering what the status of something is because it is on someone's desk or they are out of the office. Who knows where it is? We are looking for it in an... more»

What needs improvement?

I think we need to see less dependence on Java, and get away from those applets. Those things need to be fixes. They have the HTML5 viewer, but there are other aspects in Content Navigator that need to be elevated and moved off that to newer... more»
Anonymous avatar x80
Real User
Solution Architect at a insurance company with 1,001-5,000 employees
Dec 07 2016

What is most valuable?

We use the Case Manager component of FileNet, itself. It helps with the business process, mainly; incoming documents; and then collaboration of the underwriters or adjusters. Besides that, we consolidate all documents within FileNet, so... more»

How has it helped my organization?

Documents used to be everywhere; anybody's desktop or shared file systems. Now, everything is in one location and people can share or view the same document at the same time, without waiting for each other to finish a folder, paper or... more»

What needs improvement?

I would rate it higher if they improved the usability, because as a product, it went through iterations and things like that. If it was supposed to be a perfect product, Content Navigator would have been developed earlier, so that people... more»
Microsoft 400x400
Microsoft
Caressa naidoo li?1427717915
Real User
Technical Writer at a tech services company with 51-200 employees
Mar 18 2017

What is most valuable?

* Mostly the documentation management features. * Managing information such as events and announcements, document libraries, picture libraries, using calendars, lists and custom lists. * Sharing files, document storage and retrieval, the... more»

How has it helped my organization?

We are now able to organize and control our documentation easily. Versioning, check in, check out and setting permissions for pages and sites enable us to manage our document and picture libraries without a fuss. We can now easily find... more»

What needs improvement?

SharePoint Designer enables creating workflows easily. However, they produce errors at times. There seems to be glitches which require workarounds to sort out. It is an amazing feature to have because workflows can fully automate processes... more»
Opentext
OpenText
Anonymous avatar x80
Real User
Anonymous User at a tech services company with 51-200 employees
Jan 24 2017

What is most valuable?

In terms of sub-products/components, the most valuable features are definitely Content Server and DFC. The core components are the most valuable and trusted ones. These components help us make a solution that can manage documents and their... more»

How has it helped my organization?

The organization needs to manage a large number of documents. Depending on the context or application, it produces from 50k documents a year to 200k documents a day. We designed several solutions for several business contexts. The core of the... more»

What needs improvement?

Performance could be better. But this is a generalization. We can achieve good performance with Documentum, but we need experience to understand several details about how Documentum works to avoid performance problems. Documentum, out of the... more»
Anonymous avatar x80
Real User
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Apr 09 2017

What is most valuable?

IBM Enterprise Content Management suite(ICN2.0.3 for Filenet CM 5.2.1) is an enterprise-ready robust collaboration solution for knowledge workers that would meet the broad needs of the entire enterprise(Eg document-records... more»

How has it helped my organization?

It has helped business areas to centralize storage,usage,search,dispositon of digital content and assets from multiple sources without a lot of training and helped IT to consolidate multiple vendor tools without a lot of customization but... more»

What needs improvement?

The IBM Content Navigator product (IBM's new UI and Collaboration) is much stable with fewer bugs but this should not be a surprise as IBM has been shipping poorly QAd/Tested products for many years expecting their customers to provide... more»
Enterprise content management report from it central station 2018 03 31 thumbnail
Find out what your peers are saying about Microsoft, IBM, Box and others in Enterprise Content Management.
265,036 professionals have used our research since 2012.

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