We performed a comparison between Interactive Intelligence and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."
"This is a stable product."
"You can capture all the contacts that relate to an account or business, including personal details."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"The user interface is pretty simple."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"The high price of the product is an area of concern where improvements are required."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"The solution's customer support is not so good."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"Applications that can help with migrating data over from the sandbox to production would make it easier because sometimes change sets can be bulky and they're not always as effective. This can be frustrating when you make a lot of changes and try to put those changes into production."
"The solution can be difficult to understand for customers of Salesforce."
Interactive Intelligence is ranked 28th in CRM with 2 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Interactive Intelligence is rated 9.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Interactive Intelligence vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
