We performed a comparison between ITRS Geneos and OpenText Diagnostics based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"Custom script toolkits"
"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"The clean and colorful UI and easy to use options like snooze and active times."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The diagnostics and configuration are the solution's most valuable aspects."
"For banking and telecom solutions, it's been quite useful."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"It needs to be easier to configure, especially with the JMX plugins."
"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"Data visualization – real time and historical – is a weakness."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"The main feature that needs work is the Dashboard designer."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
Earn 20 points
ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews while OpenText Diagnostics is ranked 33rd in Application Performance Monitoring (APM) and Observability with 4 reviews. ITRS Geneos is rated 8.2, while OpenText Diagnostics is rated 7.8. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of OpenText Diagnostics writes "Very good for transaction level monitoring, but expensive and HP needs better support and training". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Datadog, whereas OpenText Diagnostics is most compared with Dynatrace, AppDynamics, Broadcom DX Application Performance Management and Accedian Skylight.
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