We performed a comparison between JIRA Service Management and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Easy to use and user-friendly."
"The platform is easy to use."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"Easily integrates with other tools."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful. It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The alert calling feature is the best because notifications are delivered via phone messages."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"The pricing could be better."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. JIRA Service Management is rated 8.2, while Splunk On-Call is rated 8.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic and Everbridge IT Alerting.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
