Compare Kayako vs. SCSM

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Kayako Logo
97 views|75 comparisons
SCSM Logo
Read 13 SCSM reviews.
2,987 views|1,780 comparisons
Most Helpful Review
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Quotes From Members

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Pricing and Cost Advice
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"It is a lower price vs. other things on the market.""It is an expensive solution.""Licensing can be complex and confusing.""The price should be lower."

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Questions from the Community
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Top Answer: The most requested feature from our customers is the helpdesk ticketing system.
Top Answer: The solution does charge for add-ons and third party installations most of the time.
Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
4th
out of 52 in Help Desk Software
Views
2,987
Comparisons
1,780
Reviews
13
Average Words per Review
674
Avg. Rating
6.7
Popular Comparisons
Compared 70% of the time.
Compared 30% of the time.
Compared 49% of the time.
Compared 10% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
System Center Service Manager
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Kayako
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Microsoft
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Offer
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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityFibabanka, UMC Health System
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company25%
Government15%
Construction Company9%
Comms Service Provider9%
Company Size
No Data Available
REVIEWERS
Small Business46%
Midsize Enterprise31%
Large Enterprise23%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while SCSM is ranked 4th in Help Desk Software with 13 reviews. Kayako is rated 0.0, while SCSM is rated 6.6. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BeyondTrust Remote Support and BMC Helix ITSM.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.