We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Licensing can be complex and confusing."
"The price should be lower."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
Earn 20 points
Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.
Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.
Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.
Kayako is ranked 40th in Help Desk Software while SCSM is ranked 7th in Help Desk Software with 10 reviews. Kayako is rated 0.0, while SCSM is rated 6.8. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". Kayako is most compared with , whereas SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and BMC Helix ITSM.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.