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Kayako Logo
113 views|106 comparisons
SCSM Logo
Read 10 SCSM reviews.
2,865 views|1,667 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"Licensing can be complex and confusing.""The price should be lower.""The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

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Top Answer: The support from Microsoft is good and we also have local support on the ground in Nigeria.
Top Answer: The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support.
Top Answer: I have found SCSM not adequate enough to carry out some functions.
Ranking
40th
out of 55 in Help Desk Software
Views
113
Comparisons
106
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 55 in Help Desk Software
Views
2,865
Comparisons
1,667
Reviews
11
Average Words per Review
738
Rating
6.6
Comparisons
Also Known As
System Center Service Manager
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Kayako
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Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University
Fibabanka, UMC Health System
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company26%
Government16%
Comms Service Provider13%
Manufacturing Company4%
Company Size
No Data Available
REVIEWERS
Small Business36%
Midsize Enterprise36%
Large Enterprise29%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
540,984 professionals have used our research since 2012.

Kayako is ranked 40th in Help Desk Software while SCSM is ranked 7th in Help Desk Software with 10 reviews. Kayako is rated 0.0, while SCSM is rated 6.8. On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". Kayako is most compared with , whereas SCSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BeyondTrust Remote Support and BMC Helix ITSM.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.