We performed a comparison between Laserfiche Rio and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."This is a very complete and powerful solution."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"Simplicity to roll out, features available, customization options."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"It's a very good solution."
"Most of our customers are very fond of the upgraded smart user interface."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"We can configure the solution with any industry's products per customer requirements."
"We would like to see more features for RPA and AI."
"The initial setup can get really complicated, and it takes time."
"The solution's performance, stability, and consistency could be improved."
"User interface needs improvement (at least in the version we are using, desktop client)."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"OpenText Extended ECM's user interface could be improved."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
Earn 20 points
Laserfiche Rio is ranked 23rd in Enterprise Content Management while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Laserfiche Rio is rated 10.0, while OpenText Extended ECM is rated 7.8. The top reviewer of Laserfiche Rio writes "A powerful solution that offers BPM and automation to assist with our digital transformation". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Laserfiche Rio is most compared with SharePoint, OpenText eDOCS and DocuWare, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Alfresco.
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