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LiveChat vs N-able MSP Manager comparison

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LiveChat Logo
LiveChat
Read 6 LiveChat reviews
182 views|148 comparisons
100% willing to recommend
N-able Logo
N-able MSP Manager
Read 3 N-able MSP Manager reviews
528 views|405 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
LiveChat vs. N-able MSP Manager
May 2024
Executive Summary

We performed a comparison between LiveChat and N-able MSP Manager based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LiveChat vs. N-able MSP Manager Report (Updated: May 2024).
Download the complete report
769,789 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
EfstathiosDamianos
Helps with support cases and tickets
The solution helps us with the knowledge of support cases and tickets.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Don't get scared of the price tag because it's definitely worth it."
  • "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
  • "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

    • More N-able MSP Manager Pricing and Cost Advice →

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    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about N-able MSP Manager?
    Top Answer:I am impressed with the tool's integration with our mail system.
    Read all 3 answers   →
    What needs improvement with N-able MSP Manager?
    Top Answer:The tool needs to improve its customization of the user interface.
    Read all 3 answers   →
    What is your primary use case for N-able MSP Manager?
    Top Answer:We use the solution for the instant management of our support customers.
    Read all 3 answers   →
    Ranking
    34th
    out of 59 in Help Desk Software
    Views
    182
    Comparisons
    148
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    27th
    out of 59 in Help Desk Software
    Views
    528
    Comparisons
    405
    Reviews
    1
    Average Words per Review
    298
    Rating
    7.0
    Comparisons
    Also Known As
    chat.io
    SolarWinds LOGICnow, SolarWinds MSP Manager
    Learn More
    LiveChat
    N-able
    Overview

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

    • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
    • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
    • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
    • Complete customer and knowledge management with a branded portal.
    • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
    Sample Customers
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company14%
    Financial Services Firm10%
    Outsourcing Company10%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Manufacturing Company9%
    Financial Services Firm9%
    Media Company9%
    Company Size
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business47%
    Midsize Enterprise9%
    Large Enterprise44%
    Buyer's Guide
    LiveChat vs. N-able MSP Manager
    May 2024
    Free Report: LiveChat vs. N-able MSP Manager
    Find out what your peers are saying about LiveChat vs. N-able MSP Manager and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    769,789 professionals have used our research since 2012.

    LiveChat is ranked 34th in Help Desk Software while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. LiveChat is rated 9.8, while N-able MSP Manager is rated 8.4. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". LiveChat is most compared with , whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk. See our LiveChat vs. N-able MSP Manager report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.